ConsumerAffairs.com
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ConsumerAffairs.com is a consumer advocacy and complaints site that defines itself as an “independent consumer news center”.[1]
The site publishes original and reprinted stories on consumer-related topics. The site compiles “consumer news, recall information and thousands of pages of consumer complaints,” along with original articles, press releases and alerts from the Consumer Product Safety Commission and other public sources. While free to the reader, ConsumerAffairs.com generates a profit from advertisements.[2]
The site also maintains a publicly searchable database of consumer complaints about various products, that can be submited to the website. The site's FAQ[2] states that those submitting a complaint about a particular product must provide their names and contact information, that the site screens the complaints that are submitted and posts less than five percent of the complaints received. The site provides a response form that companies can use to submit their responses.
The site maintains close relationships with personal injury lawyers, among them Horwitz, Horwitz & Associates in Illinois. Site users are invited to submit complaints about consumer products or services to the site, all complaints are reviewed by class action attorneys and are considered for publication on the site.[3] Site users submitting complaints to ConsumerAffairs.com may be contacted by attorneys "in order to determine whether there is a legal remedy for your complaint"; however, the site offers users the ability to opt out of this feature if they wish.
James R. Hood, a former public affairs executive and Associated Press executive, created the site in 1998.[1]
[edit] References
- ^ a b "About Us" and contact information,consumeraffairs.com, retrieved March 14, 2008
- ^ a b FAQ from consumeraffairs.com, retrieved March 14, 2008
- ^ Otherresources listed at consumeraffaris.com, retrieved March 14, 2008
