Competency management system
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Competency Management Systems (CMS) are a direct evolution of the Learning Management System (LMS). The LMS is typically a web-based tool that allows access to learning resources. Competency Management Systems tend to have a more multidimensional and comprehensive approach and include tools such as competency management, skills-gap analysis, succession planning, as well as competency analysis and profiling. The CMS tends to focus more on creating an environment of sustainable competency in addition to entering and tracking learning resources in software.
Competency Management Systems are based on the adult learning and occupational task analysis principles, such as DACUM that identify the business processes in a company and break them down into tasks. These tasks are what an individual needs to know to do their job.
An example of a competency management system is the Competency Analysis Profile (CAP). Originally developed by TTG Systems, CAP is based on over 30 years of thought leadership studies which examine how adults learn and how they translate job knowledge to perform work tasks that meet their organization’s standards.
CAP helps to break down jobs into their critical processes and skills, which employees must perform everyday to standard in order to ensure employee safety, regulatory compliance, and company productivity. The CAP system can be used to:
- Define the success measures of a company and how they translate to key performance indicators.
- Identify those processes or tasks that are critical to achieving results.
- Design task knowledge and supervisor observation questions that clearly reflect the competence standards from a must-know and must-demonstrate perspective.
- Inventory training resources and align the right resources to the right task.
- Group processes into jobs and job families.
- Align jobs with organization units.
