Talk:Call center industry in the Philippines

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[edit] CHALLENGE

This article needs to have its assertions referenced and verified or it needs to be removed immediately. Nothing in this article is referenced, and there are clearly inaccuracies in the "facts" stated. To start with, according to this article's first sentence, "In 2004, the Philippines already captured 20 percent of the total world market share in contact center services." However, the BPA/P (Business Processing Association of the Philippines) reports on its webpage www.bpap.org, in conjunction with President Gloria Macapagal-Arroyo and the government of the Philippines, that it announced the "Offshoring and Outsourcing Philippines: Roadmap 2010" on November 5, 2007, which outlines the Philippine Government's plan for attaining 10 percent of the global outsourcing market by 2010. So this article seems to be asserting that the Philippines exceeded by 100% the goal it set for itself three years before setting that goal.

I don't know where what "industry forecasts" the article is quoting, but the government's goal of "10 X 10" (10% by 2010) in Roadmap 2010 would represent, according to that plan, $13 billion in revenue and over 1 million jobs. —Preceding unsigned comment added by 68.231.88.59 (talk) 17:13, 21 February 2008 (UTC)

[edit] POV

>After taking rigorous studies in college living in limited
>allowances, they get a feeling of elation with the thought of
>having an income that can afford them the yuppie-lifestyle,
>usually associated with engaing in gimmicks with friends or

This article seems to be getting very POV and not focussed on the subject of the article.--Jondel 04:59, 5 June 2006 (UTC)

Agree, this is far too partial. Nach0king 22:40, 16 June 2006 (UTC)

Yes. Problem with neutral and international POV, ex. who outside the country understands "gimmicks". Problem with verifiability, ex. how to verify "feeling of elation"?. The "recreation section" should be moved elsewhere, not in an "industry article" so section deleted, if anyone has a prob with that, lets talk bout it here. :) --Noypi380 05:43, 23 June 2006 (UTC)

"As a person, Filipinos take time to understand others beyond race or culture and after that, go on to empathize with them especially during times of great need. Superior customer service is one of the characteristics Filipinos are known for."

-- isn't this just opinion or POV? how do we verify "superior?" I've lived in the Philippines and the US nearly equal number of years and personally don't agree with that last sentence. In the US, generally, I've found "the customer is always right." In the Philippines, I've rarely ever encountered this attitude.

[edit] Moved

Why was this moved? There already is a business process outsourcing in the Philippines article? --Noypi380 11:35, 21 September 2006 (UTC)

I'm going to revert this backto Call center industry in the Philippines.--Jondel 07:57, 23 September 2006 (UTC)

[edit] Call centers in the Philippines: no criticisms?

I've noticed that this article is, more or less, biased in favor of call centers as a career and as a business opportunity. It reads more like a digest of write-ups from government economists and business news and recruitment brochures (note the section on recruitment; also note the long list of call centers which take up most of the article's space). True, the call center industry may be enjoying good business in the Philippines, but on the other hand, in the interest of fair and balanced writing, were there any voices raised in concern or objection? Just wondering....

Some things I have in mind right now:

  • I think that a few weeks back, there was a study made about how the mental health and well-being of some (if not all) call center employees are affected by the stresses and pressures at work (and, more notably, there was an ABS-CBN documentary about this).
  • Also, were there studies made about how the negative effects, if any, the call center industry has on the Philippine economy and society? (For example, on how it has changed government priorities, on how it may have stirred debates about language [the old English vs. Tagalog vs. Taglish debate].)

-- Tito Pao 23:05, 31 October 2006 (UTC)

[edit] This article needs serious revision.

Please move away from the dollar-eyed-kaching tone. Focus must be made on the how these BPOs and vendors compensate local call center agents and how it fairs compared to agents from competitor countries. That's what matters! "Less expensive labor cost" is not a quantifiable benchmark for comparison. Biggest question is: ARE WE PAID WHAT WE'RE WORTH? i.e. alignment of skills versus compensation/salary, the buck for our bang up job, devaluation and depreciation, quality of the workforce, etc.

Theamazingchase 21:24, 8 March 2007 (UTC)theamazingchase