Talk:Balanced scorecard

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I think one of the redirected links that brings you here is typed wrong. It leaves of the letter "d" in the word "Balanced". Even the article is named "Balanced Scorecard". Searching for "Balanced Score Card" does not bring you here directly. Instead you have to find "Balance Score Card". If someone does not type "scorecard" as one word, they may miss this article.

There is nothing mentioned about Hoshin Kanri. A link to a whole article on Hoshin Kanri would be nice.

The first two paragraphs are taken almost verbatim from http://www.balancedscorecard.org/basics/bsc1.html: one word has been changed, and the order of the paragraphs switched. --194.73.107.129 13:52, 8 Sep 2004 (UTC)

I agree and have removed them adding a link to the site you have identified - thank you--Andrew Gardner 16:04, 8 Sep 2004 (UTC)

Contents

[edit] Arthur M. Schneiderman

Could someone give me a quotable reference, that the BSC was first developed by A.M. Schneiderman? I could only find not-quotable ppt and pdf on his website. I'm currently working on my masters thesis about the BSC. Kaplan/Norton are claiming that the BSC is their "child". Thanks a lot!!!

Does this help? http://www.schneiderman.com/Concepts/The_First_Balanced_Scorecard/Excerps/KN_quotes/Excerpts%20from%20KN/KN96_2.jpg

It is a letter from Kaplan.

[edit] Software vendors

I have re-ordered the list of companies in the Software Tools section to be alphabetical. I know that puts my company first (at the moment) but I couldn't think of any other way to avoid disputes about what the order should be. --Matthew C. Clarke 01:33, 2 February 2007 (UTC) Do we need a list of vendors at all - doesn't it make the article nothing more than an advert? --Andrew Gardner 09:03, 3 February 2007 (UTC)

I'm new to Wikipedia etiquette, but I would think that an article such as this is incomplete without a list of examples of how the methodology is implemented. But if that is contrary to the practice in other parts of Wikipedia, fine. --Matthew C. Clarke 22:09, 4 February 2007 (UTC)

Here's a link to a list of Certified IT Products/Companies that supports BSC Methodology: The certification is given by the authors of the Methodology (Kaplan and Norton) from the BSC Collaborative (Part of the Palladium Company) Certified BSC Software

[edit] Deleting Mike Cline Contributions

I am deleting or reverting any contributions I have previously made to this article for the following reason. I work for a company that practices and teaches Strategic Planning methodologies thus making my contribution to any article related to Strategy topics a conflict of interest an in violation of Wikipedia Conflict of Interest guidelines WP:COI --Mike Cline 13:19, 4 February 2007 (UTC)

[edit] "warning" that belonged in talk

There was a "Warning" posted in the article section comparing balanced scorecard to AIE:

WARNING: Applied Information Economics is not as established as balanced scorecards. This section may have been added as an attempt to market this methodology which was developed by a consulting group. An automated bot prevents deletion of a complete section of material, so this remains, but please keep this caveat in mind.

Such notes do not belong within the article text. Perhaps a COI tag would have been more appropriate.

However, I checked the references and it seems like a simply factual explanation of an independent government study comparing the two methods. Whether balanced scorecard is more "established" has no bearing on the validity of this section. I don't disagree with the original author's point that balanced scorecard lacks any theoretical foundation so being "established" apparently just means "more widely used". I changed a comment in that section to reflect that but I think it needs a citation.

By the way, if being more widely used make balanced scorecard more "established" than AIE, then atrology is more established than either one of these.BillGosset 13:48, 28 June 2007 (UTC)

[edit] Link to David Norton

The link to David Norton in the first part of this page goes to the page for David L Norton, not David P Norton, which it should. For David P Norton, co-author of the Balanced Scorecard book, the first Google link directs you to http://www.bscol.com/bscol/leadership/, which is for Balanced Scorecard Collaborative, an organization of which he and Kaplan are co-founders.

submitted by Ant Davey

[edit] Conceptual limitations in the article

I think that this article substantially misses the point of the balanced scorecard in that it is, essentially, a tool for strategic conversation and one that encourages a systemic view of strategy. Later work by Norton and Kaplan make that very clear. It is also a deeply educative tool in that it requires careful thinking about outcomes and drivers, lagging and leading measures, and it requires the development and practice of disciplines - e.g. the choice of few amongst many possible options.

This point seems to be misunderstood in many implementations of the BSC - leading to inappropriate expectations and a process managed as if it were a measuring, rather than learning one.

I think that the addition of these points would improve both the conceptual depth and the tutility of the article.

Fosterp 20:17, 7 August 2007 (UTC)

[edit] Link to legitimate Balanced Scorecard Site

I atttempted to add a link to "www.bscol.org", the Balanced Scorecard Collaborative. This is the company that Drs. David P. Norton and Robert S. Kaplan started in 1992 to provide Balanced Scorecard consulting, education, and strategy. Since David Norton and Robert Kaplan are the founders of the Balanced Scorecard Methodology, and are still on the board and active in the running of this company, it seems that this article is incomplete without a link to this site.

Moreover, this site does contain a link to a competing site "www.balancescorecard.org" (The Balanced Scorecard Institute) - Misleading anyone reading this article to believe not only that the company behind the Balanced Scorecard Metholodogy is the "Balanced Scorecard Institute", but that they are the leading experts in this field.Afarkas 23:10, 18 October 2007 (UTC)

I re-added the link to the Balance Scorecard Collaborative, now Palladium Group. Anon 23:10, 29 October 2007 (UTC) —Preceding unsigned comment added by 198.185.182.253 (talk) I fully agree with this - any measures and targets set by an organisation should be meaningful to that organisation, and be the result of strategic discussion and planning. i think that this is the reason that many organisations do not get the success they expect when using a scorecard. they have not done the strategic planning front end, identified outcomes etc.Chris-ardkeen (talk) 09:54, 28 May 2008 (UTC)

[edit] Additional Balanced Scorecard Resources

I would like to add a link to "bscwiki.com" and "bsccommunity.com," both of which are resources to help connect global Balanced Scorecard users and advance the knowledge of the community. The community and wiki are managed by people with over 10 years of experience in the Balanced Scorecard field and open to everyone with no cost or advertising associated with it. I believe these external links would help deepen the understanding of the concept and improve the page.Dmiyake —Preceding comment was added at 13:42, 24 April 2008 (UTC)

I'm sorry. They both appear to be mostly empty, low content, branded sites. I don't see how they add significant value to the article. Please read our external link guidelines when you get an opportunity. Thanks. Kuru talk 23:15, 24 April 2008 (UTC)