Asurion

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Asurion Corp.
Type Private
Founded 1994
Headquarters Nashville, Tennessee
Industry Telecommunication
Products Insurance and Road Side Assistance
Employees 5,000 (2006)
Website www.asurion.com, www.phoneclaim.com, www.asurionprotectionservices.com

Asurion Corp. is the largest global provider of wireless handset insurance and wireless roadside assistance programs. Asurion also offers data-backup services through wireless carriers in North America, as well as credit protection services to customers through CitiBank. The International Headquarters is located in Nashville, TN and the North American Headquarters is located in Kansas City, MO. The company also provides account management services in Dallas, TX.

Asurion also has offices in Singapore, Taiwan, Korea, Hong Kong, and Japan

The largest wireless companies serviced by Asurion are: ALLTEL, AT&T (formerly Cingular Wireless), NTT DoCoMo, KTF (Korea Telecom Freetel), Metro PCS, Rogers Wireless, Sprint, T-Mobile, U.S. Cellular and Verizon Wireless. The company also partners with MVNO and regional wireless providers including: Cellutions, Centennial Communications, Dobson Communications, and Qwest Wireless. The companies agree to long-term, exclusive contracts with Asurion to provide these services.

The company operates call centers in: Evans, CO, Houston, TX, Kansas City, MO, Moncton, New Brunswick, Nashville, TN and Salina, KS.


[edit] Corporate Time Line:

  • 1995 - Acquired Road Rescue
  • 1999 - Acquired Merrimac Group
  • 2001 - Changed name to Asurion
  • 2002 - Created wireless technology repair and reverse logistics center in Smyrna, TN
  • 2003 - Expanded into Pan-Pacific Market
  • 2005 - Grew to 2,500 employees in North America
  • 2006 - Grew to 5,000 employees in North America
  • 2006 - Acquired Warranty Corporation of America (WaCA)
  • 2006 - Acquired Lumitrend, Inc.