Xceed Contact Center

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Xceed Contact Center is one of the largest contact centers in Africa and the Middle East with a capacity of 1,200 seats. Xceed provides business process outsourcing services to commercial and government clients, including a number of offshore Fortune Global 500 companies around the world like Microsoft, Oracle, General Motors, and many more. It currently manages programs for clients covering four (4) different continents, in 8 different languages. Xceed is the first and only COPC 2000 certified contact center in Africa, Middle East, and Southern Europe.

In addition, Xceed is the first and only Customer Operations Performance Center (COPC-2000) to be certified in Africa, Middle East, and the Southern European continent. The certification conferred by the Customer Operations Performance Center (COPC ) Inc., certifies that Xceed customers receive prompt professional information support and services. Xceed recently obtained its ISO 14001: 2004 Environmental Management Standard and OHSAS 18001:1999 Occupational Health and Safety Management Systems Certifications in addition to the COPC-2000 Certification and the ISO 9001:2000 Quality Management System Certification.