Simpleticket

From Wikipedia, the free encyclopedia

SimpleTicket, is an open-source trouble ticket software package, written using Ruby on Rails, which a company, organization or institution can use to assign tickets to incoming queries, thereby greatly facilitating the handling of support requests and other customer traffic.

1 In general
2 History
3 Technology
4 See also
5 External links

[edit] In general

Like other issue tracking systems, SimpleTicket does much more than only dealing with tickets: for every ticket there is a history, showing what happened to the ticket within its life cycle. SimpleTicket is a multiuser system which means that multiple agents may work simultaneously on the tickets in SimpleTicket, reading the incoming messages, bringing them in order, and answering them. SimpleTicket is highly scalable, capable of handling thousands of tickets per day and a nearly unlimited number of simultaneously working agents.

SimpleTicket has integrated functionality for creating, reworking and searching texts.

By using a multilingual web user interface SimpleTicket is usable independently from the respective operating systems since it's operated from a web browser. Furthermore, this facilitates the usage of SimpleTicket by external agents or even customers participating in working on or contributing to tickets.

SimpleTicket establishes a framework of functions. For example, the incident handling system of Architel, is based on SimpleTicket.

[edit] History

The SimpleTicket.Net project was founded in 2006 by Big in Japan an Architel company. It was originally built for internal use. Simpleticket has been downloaded more than 35,000 times world wide.

**SimpleTicket Versions**
Version	Date	Comment
0.5	2006-02-22	First official version of SimpleTicket is available. Core system is up and running.
1.0	2006-07-28	The second version of SimpleTicket is available.

[edit] Technology

Since its beginnings SimpleTicket has been implemented in the Ruby programming language, using the web application framework Ruby on Rails. The web interface is made more user-friendly by using Ajax. SimpleTicket's different functionalities are implemented as plugins which can be reused. Thus, it is easy to write one's own modules to extend the functionality of the SimpleTicket system.

Originally, SimpleTicket worked only on MySQL databases. Since that time, support has been added for PostgreSQL database systems. SimpleTicket may be used on any Linux operating system.