Self-service kiosk
From Wikipedia, the free encyclopedia
The self-service kiosk rose with the development of the ATM and adoption by consumers coupled with advanced technologies such as touch-screens. Self-service kiosks are hardware devices that work in combination with self service software, allowing users to perform any number of possible transactions. The method of input is either a keyboard, touch-screen, or both. Some kiosks include card readers, ticket and receipt printers, bill and coin depositors, and other more complex devices. The benefit of these machines is intended for both consumers and business industries.
Consumer benefits include ease of access, reduced transaction time, access to information and the ability to perform multiple transactions.
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[edit] Kiosk Applications
- Bill payment
- Check cashing
- Credit applications
- Retail product information
- Customer check-in
- Internet access
- Various other financial and retail applications
[edit] Business benefits
- Reduction in staff and real estate requirements since one employee can monitor multiple Self-Service Kiosks
- Unattended operation with extended service hours and off-site locations
- Provide users with a more enjoyable experience boosting customer satisfaction
- Track usage statistics
[edit] Industries
- Travel & Transportation
- Airline & Airports
- Hotels & Convention Centers
- Rail, Bus & Transit
- Retail
- Fast Food / Quick Service Retail
- Grocery
- Payment / Billpay
- Informational
- Ticketing & Event Promotion
- Casinos / Gaming / Off-Track Betting
- Government Services
- Postal
- Motor Vehicles
- Employment & Social Services
- Border Control & Security Pre-clearance
- Lotteries
- Medical
