Screen pop

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For call centre solutions that provide integration between a phone system and a PC, a screen pop is used to display information about a call that has just been sent to a call centre agent.

For Inbound calls the data displayed will typically contain information about the call ; CLI, ANI, DNIS plus any extra information which was entered via an IVR solution.

For Outbound call the data displayed will typically contain information that was sent to the outbound dialler as part of the customer call record.

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