PC-Doctor

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PC-Doctor, Inc.

Type	Private Corporation
Founded	1993
Headquarters	Reno, Nevada, United States
Key people	Suzanna Mak, CEO Aki Korhonen, Founder Ken Sheppard, Chief Technology Officer Percy Yang, Chief Financial Officer Doug van Aman, Chief Marketing Officer Larry Clawson, COO
Industry	PC Diagnostic Software
Website	www.pc-doctor.com

PC-Doctor, Inc. is a privately held corporation headquartered in Reno, Nevada. The company develops and produces diagnostic programs for use by PC manufacturers, component vendors and support organizations. The software is available in 12 languages for Windows, Windows PE, Linux, and DOS.

The company focuses heavily on research and development, with more than three-quarters of the company’s staff employed in software development, quality assurance, and technical customer-facing roles. PC-Doctor has a library of intellectual property, including multiple patents, that the company deploys in products and services using the Modular Core Technology (MCT) concept.

1 History
2 Product History and Usage
3 Official Recognition
4 Awards
5 Industry Cooperation
6 Issued Patents
7 External links

[edit] History

The company was founded in 1993 as Watergate Software, Inc. in Emeryville, California. The company became PC-Doctor, Inc. in early 2000 and moved its headquarters to Reno, Nevada in late 2003.

[edit] Product History and Usage

PC-Doctor products are used for No Trouble Found (NTF) detection, end-user self-directed troubleshooting, product refurbishment, field-service, remote assistance and other similar functions.

PC-Doctor's first product was PC-Doctor for DOS, designed to perform low-level testing of the hardware components of PCs. This product is still used extensively by manufacturers. As additional operating systems were introduced, the company adapted its core technology to run on Microsoft Windows, Windows PE, Windows XP Media Center Edition, and Linux. It also developed diagnostics for motherboard and in-ROM applications.

In 2006, the company introduced PC-Doctor Solutions Architecture, that combines diagnostic tests and system information collection with known problem cases and solutions. This enables end users to solve categories of hardware related problems without relying on calls to technical support.

[edit] Official Recognition

2004 Nevada State Governor Industry Appreciation Award, New Business
2006 Nevada State Governor Industry Appreciation Award, Expanding Business

[edit] Awards

2005 PCDIY Magazine "Best Products" Award

[edit] Industry Cooperation

1997 Coauthor of an industry standardization effort that is now known as the Common Diagnostic Model (CDM)
Member of Distributed Management Task Force (DMTF)
Member of CompTIA

[edit] Issued Patents

6,742,148 - System and method for testing memory while an operating system is active
6,792,562 - Format for extensible error and event codes
6,829,726 - Method and system for testing a universal serial bus within a computing device
7,036,129 - Diagnostic system integrated with device drivers of an operating system
7,139,954 - Method and apparatus for testing a computing device with memory using test program code
7,155,645 - System and method for testing memory while an operating system is active