Talk:Optimum Online

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[edit] Capping

The section on capping is extremely NPOV. Presumably, Cablevision has a point of view regarding capping that doesn't consider it 'arbitrary' (specifically regarding the Cablevision TOS).

I agree the section is completely biased and also misleading. Since when did text instance messaging and VoIP require sending huge amount of data?

It is not misleading. It is true. Users on IM can send files to each other, thereby potentially resulting in a cap being imposed upon them. I don't see how it is NPOV because it just mentions the facts, without saying that capping is bad. --Amit 20:36, 1 November 2006 (UTC)

I've been capped before, with the cap removed seemingly automatically shortly after I stopped my upload. I agree that the wording of this section is biased, and I'm not too sure about how accurate it is, either. I've put a disputed tag on it, will come back to edit sometime soon. Let's discuss! Nemilar 12:38, 21 January 2007 (UTC)

Huh. Before calling the section biased, try uploading like before again. You'll likely be capped in no time. And what does seemingly automatically mean? --Amit 15:14, 21 January 2007 (UTC)

I've been uploading a constant 175-200K for the past 2 days, no cap. By automatically, I mean without contacting OOL. Nemilar 23:24, 21 January 2007 (UTC)

Yes, but are you running any server software such as a torrent client that uploads to multiple users at the same time? --Amit 00:39, 22 January 2007 (UTC)

Running servers is in violation of the OOL TOS...I will admit to running a bittorrent client, however. That may or may not be all I am running. Nemilar 02:51, 22 January 2007 (UTC)

For all practical purposes for OOL, a server is a system that communicates with several other systems at the same time. A torrent client, therefore, is considered a server in their book. In any case, from the article:

The criteria for getting capped seems to differ from customer to customer. Cablevision claims that the decision is based on the CPU utilization of their gateway servers, and they cannot give a customer any parameters with which he can avoid capping. --Amit 05:36, 22 January 2007 (UTC)

What area do you guys live in? I'm not sure if it matters but I'm on the central New Jersey portion of the Optimum network, and I've never been capped. I use bit torrent pretty often, and leave it on over night sometimes uploading gigabytes of data in a single night. I've also uploaded 500+MB movies to my personal web space, and still was never capped. -Anonymous 5:37, 28, January 2007

I just got through a situation of being capped and the ordeal of getting uncapped. I run no servers but use my internet heavily, including none Cablevision VIOP, VPN with uploading files to my office, slingbox, and several other applications that utilizes the internet. I find that the current description on the main page to be completely accurate. There was no notification. Performance after being capped wasn't even good enough to surf web pages on the internet anymore. I called them before I found out the reason. I was told that I would be contacted in 24 hours. 24 hours elapsed and when I called back was told the department that handles the uncapping doesn't work weekends and that I would have to wait another 72 hours, that after I waited a full day at home waiting for a phone call that never came. OOL will not give specific reason for that triggered the cap or how to prevent future cappings. --69.114.73.182

It is interesting to know that you got capped even though you claim not to run any server software. Can you confirm that you do not use any P2P software whatsoever - because those would qualify as server software? --Amit 08:28, 12 February 2007 (UTC)

Jeff Frady- I've gotten capped for "bandwidth abuse". I was uploading too much.(even though the transfer rates were very low, I did it for a long time). When called, they said the next time I abuse too much bandwidth, my service with them will be TERMINATED.

Steve- The bias slant on the service is quite true. I have been Capped three times over the past year and I am threatened with termination next time and also must agree that they refuse to tell you how to avoid it. Upon realizing the problem, which I noticed when VOIP would break up during conversations, I was told a tech would call me in 72 hours ... 5 days later I called and told the ticket was still open and i would be contacted... on day 4 i was finally called and they fixed it. But I still dont know how to set my Torrent program and am in the process of switching to FIOS.