Operations management

From Wikipedia, the free encyclopedia

Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. It is also the management of resources, the distribution of goods and services to customers, and the analysis of queue systems.

Operations also refers to the production of goods and services, the set of value-added activities that transform inputs into many outputs.^[1] Fundamentally, these value-adding creative activities should be aligned with market opportunity (see Marketing) for optimal enterprise performance.

1 Origins
2 Operations Management Planning Criteria
3 Organizations
4 See also
5 References
6 External links

[edit] Origins

Historically, the body of knowledge stemming from industrial engineering formed the basis of the first MBA programs, and is central to operations management as used across diverse business sectors, industry, consulting and non-profit organizations. what is operations strategy?

[edit] Operations Management Planning Criteria

Control by creating and maintaining a positive flow of work by utilizing what resources and facilities are available
Lead by developing and cascading the organizations strategy/mission statement to all staff
Organize resources such as facilities and employees so as to ensure effective production of goods and services
Plan by prioritizing customer, employee and organizational requirements
Maintaining and monitoring staffing, levels, Knowledge-Skill-Attitude (KSA), expectations and motivation to fulfill organizational requirements
Performance Measures for the measurement of performance and consideration of efficiency versus effectiveness^[2]

[edit] Organizations

A number of professional organizations have been formed to promote operations management profession.

The Institute for Operations Research and the Management Sciences (INFORMS) has a subdivision called The Manufacturing and Service Operations Management Society [MSOM]. This division has the following objective: The Manufacturing and Service Operations Management Society (MSOM) promotes the enhancement and dissemination of knowledge, and the efficiency of industrial practice, related to the operations function in manufacturing and service enterprises.

Another organization, Production and Operations Management Society (POMS), is an international professional organization representing the interests of POM professionals from around the world.

A third organization, The Association for Operations Management (APICS) - the acronym comes from the original name: American Production and Inventory Control Society) defines operations management as "the field of study that focuses on the effective planning, scheduling, use and control of a manufacturing or service organization through the study of concepts from design engineering, industrial engineering, management information systems, quality management, production management, inventory management, accounting, and other functions as they affect the organization" (APICS Dictionary, 11th edition).

In the UK, operations management forms part of the syllabus for qualifications awarded by the Chartered Management Institute.

[edit] See also

[edit] References

^ Operations Management: in a week, Sean Naughton, (2002) Chartered Management Institute, ISBN 0-340-84966-5
^ Operations Management: in a week, Sean Naughton, (2002) Chartered Management Institute, ISBN 0-340-84966-5