Operating Level Agreement
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For other uses, see Ola.
OLA (operating level agreement) defines the interdependent relationships among the internal support groups working to support a Service Level Agreement. The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.
OLA is sometimes also referred to as an Organizational Level Agreement, though it has the same meaning as the above.
Synonyms are: Operational Level Agreement , Operations Level Agreement
