User:Oldmanriddle/Intelliteach
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| Intelliteach | |
 |
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| Type | Private |
|---|---|
| Founded | 1998 |
| Headquarters | Atlanta, Georgia, USA |
| Key people | Lance Waagner, President Don Marinoni, Vice President |
| Area served | USA and CANADA |
| Industry | Help Desk, Tech Support |
| Products | IQ Track |
| Revenue | Unknown (2006) |
| Operating income | Unknown (2006) |
| Net income | Unknown (2006) |
| Employees | 75 (2006) |
| Website | www.intelliteach.com |
IntelliTeach is an outsourced help desk company that provides first-level technical support and troubleshooting services, specifically for law firms.
The company also offers on-site training and support services, but is believed to have fallen away from this in order to focus primarily on help desk solutions, as well as marketing its issue tracking system, IQ Track which is Intelliteach's proprietary software used for creating and documenting incident tickets. All of the company's full-time clients use IQ Track. Many weekend and after-hours clients use their own incident tracking system, or other popular 3rd party help desk software.
Contents |
[edit] History
Headquartered in Atlanta, Georgia, on Peachtree Street in Buckhead (Atlanta), IntelliTeach was created in 1998. It was founded by Lance Waagner and Don Marinoni. The two worked together at a 450-lawyer firm as IT Director and Training Director, respectively. After completing a conversion from WordPerfect to Microsoft Word, they developed IntelliTeach, focusing exclusively on the training and help desk needs of law firms.
[edit] Corporate Hierarchy
[edit] Leaders
| Lance Waagner | President |
| Don Marinoni | Vice President |
[edit] Administration and Client Services Leadership
| Connie Chandler | Information Manager |
| Missy DesRoches | Implementation Manager |
| Anna Bofill | Trainer |
| Jessica Hubbell | Sales and Marketing Manager |
| Tina Marinoni | Human Resources Administrator |
| Alex Thomas | Systen Administrator |
| Kathy Watts | Help Desk Manager |
[edit] Help Desk Management
| Mark Giddens | Daytime Supervisor |
| Jordan Moore | Daytime Supervisor |
| Doug Slaughter | Daytime Supervisor |
| Terrell Spruill | Daytime Supervisor |
| Christoph Reeves | After-Hours Supervisor |
| Jay Riddle | Client Liaison |
| Gregg Gumbs | Client Liaison |
[edit] Help Desk Analysts
There are approximately 60 analysts who take live phone calls 24/7/365
