Managed services

From Wikipedia, the free encyclopedia

Managed services (as defined by Dr. Gerard Macioce) is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.

Typically, the offerer remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system.

Contents 1 Related Acronyms 2 Common Managed Services 3 See also 4 References

[edit] Related Acronyms

Managed Service Provider (MSP)

[edit] Common Managed Services

Common Managed Services include but are not limited to :

• Transportation
  • Roads (often provided by a city council, individual or organization)
    • Highway
    • Freeway
  • Rail
    • Rapid transit
    • Train
• Postage
  • Courier
  • Post office
• Water
• Power
• Information Services
  • Backup
  • Storage
  • Network Management
  • User Management
  • Systems Management
• Communication Services
  • Internet (provided by an Internet service provider)
  • Telephone (typically provided by a telephone company)
• Media
  • Television (often provided by a television station)
  • Movie Rental Shop
  • iTunes Music Store
  • Music Rental Shop

[edit] See also

• customer service
• enterprise architecture
• services
• service economy
• services marketing
• service design
• service provider
• Service Science, Management and Engineering
• service system
• system
• web service

[edit] References

• Lucid Information Systems. Managed Services. Retrieved on 2006-07-11.
• Application Service Provider. Retrieved on 2006-07-11.