User:Kumaramit
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AMIT KUMAR THAKUR
270 Marin Blvd. Apt. 2P ~ Jersey City, NJ 07302
Home: 781-661-0097 Mobile: 646-483-1849 emailakt@yahoo.com
QUALIFICATIONS SUMMARY
Highly innovative and motivated Software Development Manager with eight years success as a key contributor to a broad range of mission-critical technology projects and initiatives for industry leader Infosys and numerous Fortune 500 clients. Extensive off-shore experience and excellent change management, risk mitigation, outsourcing, and distributed project execution abilities complement proven leadership skills and a solid reputation as a problem solver and team builder. Fluent in Hindi and English. Willing to travel or relocate. Capabilities include expert skills in the following areas:
• Project Management • PMO Activities • Business Development • Account Management • Pre-Sales Support • Client Support • Off-Shore & Global Delivery Model • Onsite Coordination • Invoicing & Contract Management • RFP Response • Process Optimization • Productivity Improvement Quality Planning & Control • Crisis Management • Team Development
EDUCATION
BIHAR INSTITUTE OF TECHNOLOGY, Sindri, India Bachelor of Technology (Production Engineering & Management), March 1998
CERTIFICATIONS • Project Management (2000) certification, www.Brainbench.com, June 2005.
AFFILIATIONS • Member, Project Management Institute, March 2004 – Present.
PROFESSIONAL EXPERIENCE
INFOSYS TECH. LIMITED, New York, NY August 1998 – Present Project Manager (February 2004 – Present)
• Currently manage application development and maintenance projects worth $4.5 million per annum for Verizon Communications in the area of ordering and billing in the states of NY/NE/NPD with a team of more than 50 onshore and offshore members. Responsibilities include: Initiate, execute, control, and close a broad range of technology projects and initiatives. Oversee business development, engagement nurturing, and client relationship management. Serve as escalation point in support of more than 15 different applications. Present status reports to management regarding contract progress as well as proposals for new applications, new leads, and new business opportunities. Organize teleconferences with account-level Project Managers, coordinate status calls with client managers, and meet with senior client managers and directors to facilitate development activities. Coordinate staffing with offshore managers, establish performance measures for team members, and evaluate training requirements for the team members. Review high-level designs and project plans, review and approve employer/client contracts, secure invoice approvals from client manager, and track A/R. Assist the account management team in the area of competency and consulting skills development by reviewing team competency profiles, identifying gaps, and overseeing the preparation of training, review transition, and knowledge transfer plans. Build high-performance teams, coach and mentor team members guide them to leadership roles, and train, evaluate, and counsel team members. AMIT KUMAR THAKUR PAGE TWO
PROFESSIONAL EXPERIENCE
INFOSYS TECH. LIMITED Projects & Accomplishments:
• Consistently receive exceptional ratings and feedback in all areas (client and performance), which included being rated as one of the best off-shoring experiences ever by the client.
• Established and maintained a high offshore onsite ratio, kept operating margins above 32% in a challenging business environment, and initiated and closed two new projects valued at approximately $1.5 million.
• Generated a 180-degree turn-around in customer satisfaction (from “dissatisfied” to the highest possible level of satisfaction) by effectively handling pain-points; eliminating unnecessary communication, redundant or unnecessary processes; increasing acceptance of off-shoring; implemented improved status tracking, communications, and delivery protocols, and tracking knowledge base contributions.
• Achieved the company’s lowest abend rate in 20 years, closed open incidents in the least time since the tracking began (four years ago), and achieved 99.99% annual uptime.
Programmer/Analyst (April 2001 – February 2004)
• Served as Lead Programmer and back-up Project Manager on a number of projects spanning the telecom and insurance/credit/finance industries. • Supervised two onshore and five offshore programmers as well as more than 20 offshore team members as Lead On-site Coordinator. • Managed migration projects and gained considerable exposure to a diverse range of telecom and insurance/credit/finance-related systems and applications. • Worked on mainframe and web-based applications; implemented new credit bureau interfaces; customer win-back, FTTP and DSL products, and new packages for order entry applications. • Gained additional experience that included initiating, maintaining, and optimizing offshore application maintenance; enhancing mission-critical customer care mainframe applications; gathered requirements and designing software solutions; and automating unit testing using network simulation. • Collaborated effectively with client teams to establish scope of work and design specifications; implemented high-pressure projects with demanding time-to-market requirement, and served on the Disaster Recovery Team for three years.
Projects & Accomplishments:
• Common DOE BMEX Maintenance and Enhancement (Verizon): Provided maintenance and support for the following applications: Common DOE (direct order entry application for New York and New England), BMEX (repository of business and marketing data), CoFEE Rating Engine (application used to generate rate quotes). Responsibilities included team management, requirement gathering, high-level design, and coordinating code delivery.
• Service Order Project (Verizon): Provided maintenance and support of the following service order system applications: ICRIS/BOSS (inquiry and adjustments to customer billing in New York and New England), REDS (used to maintain a database containing customers with repetitive bad debt), RDOE (service order entry for New York customers), DPI/CBL (interfaces to address and credit validation services), TELSAM (used to maintain customer feedback information). Responsibilities included team management, requirements gathering, high-level design, and coordinating code deliver.
• MCL Cash Deposit (Marsh Canada Limited): Developed a web-based application for this Canadian insurance brokerage firm that enables cashiers and accounting teams in Argentina to deposit client payments to their bank via the www.Marsh.com portal (implemented in both Canada and Argentina). Responsibilities included high level design preparation, detail design review, coding and testing, and coordinating and monitoring the construction effort.
AMIT KUMAR THAKUR PAGE THREE
PROFESSIONAL EXPERIENCE (Continued)
INFOSYS TECH. LIMITED (Continued) Software Engineer (Bhubaneswar, India, August 1998 – April 2001)
• Made significant contributions to a diverse range of mission-critical projects for a variety of Fortune 500 clients utilizing the latest technologies and industry-standard methods. • Performed and oversaw a wide range of SDLC-related activities in support of in-hose and client development efforts to ensure successes. These functions included: impact analysis, coding, reviews, testing, reports generation, quality assurance, configuration management, and module management.
Projects & Accomplishments:
• Infosys Transportation System (Infosys CENA): Developed a tool used to manage the transportation system to be deployed at the Infosys Bhubaneswar Development Center. Responsibilities included high level design preparation, detail design review, coding and testing, and coordinating and monitoring the construction effort.
• Integrated Overseas System (Infosys MIS): Developed a tool used to manage processes related to VISA processing in United States. Responsibilities included high level design preparation, detail design review, coding and testing, and coordinating and monitoring the construction effort.
• GTEAMS Vision (GTE Data Services): Maintained the GTE Supply order entry system, developed numerous enhancements, and resolved issues to ensure the smooth and efficient operation of the system. Responsibilities included high level design preparation, detail design review, coding and testing, coordination and monitoring of construction efforts.
• ReebokY2K (Reebok International Limited): Developed a detailed impact analysis and performed a Y2K remediation of Reebok’s CAMP system to prevent Y2K-related problems. Responsibilities included analysis of their DB2/VSAM databases and COBOL programs, external and internal sort analysis, implementation of changes to impacted programs and JCLs, report generation, and regression testing.
• REDMEAT (Monfort – Redmeat Division of ConAgra): Developed an application used to calculate the availability of “trim” based on products made in box-beef, provide sales with the ability to take orders for trim products based in availability, enable schedulers to reserve trim products, and allow schedulers to adjust availability from one product to another through the system. Responsibilities included detailed design, coding, testing, and review.
• FDRPILOT (First Data Corporation – Card Services Group): Contributed to the development of functionality that allowed the client to process multiple countries and calendars per cycle. Responsibilities included analysis, coding, code and group reviews, and unit testing.
COMPUTER SKILLS
Hardware: IBM Mainframes and compatibles.
Software: Microsoft Project, Microsoft Office, Lotus Notes, IMS, DB2, Oracle, Revolve, MS SQL Server, Rational Rose, Visual Studio, VSS, MQ, Weblogic, and Web Sphere.
Operating Systems: Microsoft Windows and z/OS.
Programming Languages: COBOL, PL/I, ASP, Java, REXX, C, C++, C-List, VB, ASP, XML, and Small Talk.
