User:Joshua Weiss
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[edit] Contact Info
Joshua Weiss 303 Park Avenue South • Suite 1057 • New York, NY 10010
[edit] Background
Visionary leader in the areas of business development, sales and marketing for organizations of all sizes, and has a full range of marketing, business development, strategic alliances and sales over an 8 year period. Has extensive experience in marketing and business development; an expert in seeking out new potential relationships and bringing them to fruition. Has strong, high level connections to companies both in the retail and institutional realms. Extraordinary cross-functional background in all areas of business operations, call center logistics, product development customer satisfaction. Documented record of increased sales, operating income, market penetration, and customer service levels for the last 8 years. A leader by example, serving as a catalyst for positive change and provide leadership based on inverted pyramid philosophy, infusing organizations with customer centric policies and service as the top priority.
[edit] Areas of Expertise
General & Operations Management, Profit & Loss Management, Team Building Leadership, Sales & Marketing Leadership, Revenue & Profit Growth, Brand Development & Management, Call Center Operations & Logistics, Call Center Management, Call Center Startup Operations, Call Center Recruiting, Hiring & Training, Call Center Application Development, Call Center Design & Planning Direct Marketing & Marketing Analysis, Anti Fraud & Loss Prevention, Database Marketing & Marketing Operations, Corporate Vision & Strategic Planning, Change Management, Customer Service & Satisfaction, Global Sourcing & Procurement, Continuous Process Improvement, Supply Chain Management, Distribution Logistics, Merchandising/Advertising Strategies, Packaging & Shipping Operations, HR Development & Training, Executive Level Deal Closer, Product Design, New Business Development, Key Account Management, Direct Sales & Reseller Partnerships, Network & Relationship Building, Contract Negotiations, Front End Application Design, E-Commerce Marketing Solutions, B2B & B2C Sales & Marketing, Retail Marketing Deployment
[edit] Key Achievements in Product Development, Business Development, Sales & Marketing
Forged valuable strategic alliances, co-branding partnerships, and affiliate programs. Successfully contacted, negotiated and signed contracts with large and often publicly traded companies, including but not limited to: Metro One Telecommunications, InfoNXX, Blackstone Wireless (iPrePay), CNN, Palm Computing, InComm, Motorcycle Services, Pep Boys, Strauss Discount Auto, Trilegiant Loyalty Solutions, Veteran’s Advantage, Road & Track Magazine, Direct One Marketing, Auto Club of America, Card Mart Plus, Universal Cash Express and RACO Wireless.
Conceived, designed and structured all business rules and front end design of a wireless application called Traveler SOS, which allowed clients to access all of the company’s products and services through a wireless/handheld/mobile device, rather than a voice conversation. The application was included in Palm’s release of the Palm 7X product, and was programmed into each unit to be available upon powering up of the handheld device. Information about the application was included by Palm in the literature found within the box/packaging. Versions of the application were created for virtually any operating system for any wireless/handheld/mobile device.
Created, patented and successfully pioneered the strategic development and tactical launch of the patent pending Pre-Paid Roadside Assistance Cards in over 7,000 retail locations across the United States, including Rite Aid, Staples, Advance Auto Parts and Pay-O-Matic. Successfully procured commitments from Wal-Mart (signed and fully executed vendor agreement), Exxon/Mobile and Family Dollar to launch Pre-Paid Roadside Assistance Cards.
Cultivated strong vendor relations with all corporate retail clients. Drafted cohesive strategy designed to maximize synergy between company and retail clients. As the leader in the business development initiative, held full management authority for attaining sales and profit goals of the organization. Guided 6 person business development staff in optimizing sales, gross margin, inventory turnover, and customer satisfaction.
Stimulated continued growth with launch of then revolutionary marketing strategies, including below the line sales and other campaigns. Introduced national strategic sourcing initiatives and led expansion of corporate portfolio to include over 12,000 premium service providers in less than 4 years.
Handled recruiting, training and management of corporate sales, and led by example. Established quotas and benchmark system to maximize revenues and minimize expense. Grew company’s corporate sales revenues to $3.1 million annually in under 5 years. As a result of real time training and management, personally achieved 10% of total corporate sales revenues. Wrote 80 page business plan and private placement memoranda and obtained $3.5 million in financing.
Commanded executive authority for all employees and all operations of the company’s business. Directly managed a team of 10 senior executive personnel, providing visionary leadership for all merchandising and marketing strategies, product development, business and corporate development.
[edit] Key Achievements in Strategic Planning
Led a startup with a 3-person executive team tasked with development, start up, and growth of this premier online, B2B and B2C sales firm. Formulated strategic vision, business plan, objectives, and first round funding; created fully functional corporate infrastructure to support rapid growth, all policies and procedures, operational, merchandising, and marketing strategies, an in-house call center, customer service system, performance benchmarks, and vendor/product fulfillment relations. Managed all of the company’s internal hierarchy and communication flow between departments including Sales, Operations, Technology, Call Center, Quality Control, Business Development and Finance.
Responded proactively to emerging industry trends, working closely with service providers and retailers to lead the evolution through business models, maintaining competitive advantage from conception to successful sale. Engineered and strategically positioned company as an incubator of business in the business to business and business to consumer marketplaces, growing to national ranking as the 4th largest roadside assistance firm in the country.
[edit] Key Achievements in Business Operations, Call Center Logistics, Finance & HR
Led startup operations for initiating internal 24/7/365 call center. Over 7.5 year period, grew call center to employ over 150 call center representatives, with revolving shifts and alternating scheduling capacity, each maintaining over 35 reps per shift. Wrote complete call center operations manual. Wrote all business rules for proprietary call center application, which eliminated all paper activity and reduced normal call center rep to client time from 35 minutes to 9 minutes per client, significantly reducing overhead costs. Directly recruited, hired, trained and all call center supervisors and managers. Functioned as VP, Call Center for this department.
Played a heavy role in managing the company’s finances, particularly in management of the budget, P&L and setting strict goals and meeting financial projections. Focused and transformed business to accelerate corporate sales and counteract downward spiral in erosion of margins.
Elevated personal accountability and motivation among business development and sales personnel, heightened morale, reduced employee turnover and increased customer satisfaction through development of new, corporate-wide, performance based compensation programs.
Recruited company’s entire executive and management team and oversaw the hiring and development of hundreds of associates. Created empowering and collaborative work environment including numerous committees and shared decision-making protocols.
Conceived, designed and structured all business rules and front end design of extremely advanced proprietary, comprehensive, self directed and interactive computer applications including: sales application, customer service application, reporting system, and unique anti-fraud program both for credit card charging and pre-paid card usage, which strengthened and accelerated response times of all departments.
[edit] Patents & Publications
Patent pending on the ability to provide roadside assistance in a Pre-Paid Card format. U.S. Patent Application Serial No. 10/428,462
