Talk:ISO 20000

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Shouldn't this node be called ISO/IEC 20000 instead?

Zimage 23:35, 21 February 2006 (UTC)

Binarygal I would suggest that ISO/IEC 20000 should be a pointer to this page. The plain ISO numbering system seems to be applied to most other standards. I could be wrong!

ISO names standards as 'ISO/IEC' if they originate from Joint Technical Committee ISO/IEC JTC1, and as 'ISO' if the originate from other ISO Technical Committees, so yes, strictly speaking this should be ISO/IEC 20000, but a redirect from ISO 20000 would be useful, since that name is often used informally. I recently renamed ISO 11179 to ISO/IEC 11179 for the same reason. I would support renaming this and other JTC1 standards to use the correct title. RayGates 14:05, 22 February 2006 (UTC)

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This article was recently modified to indicated that it is different than the ITIL standard, but other than that, it is not clear what "ISO 20000" is. Questions that this article leaves the reader with are:

  • How is this different from BS 15000?
  • What are its basic recommendations?
  • Who developed it?
  • What is the relationship between this standard and "frameworks" like ITIL and the Microsoft Operations Framework? "Support" and "reflect best practice" are a jargon phrases that do not shed much light.
  • The article says: "It is comprised of two parts: a specification for IT Service Management and a code of practice for service management." What is the difference between these two parts? Perhaps if a one or two paragraph summary of the standard's basic recommendations were given, that would suffice to replace this vague statement.
  • What kinds of organizations use this standard?
  • Are there any statistics on how popular it is or any notable organizations that use it?

-- Beland 23:54, 30 May 2006 (UTC)

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