IBM AMS
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| International Business Machines Corporation | |
| Type | Public (NYSE: IBM) |
|---|---|
| Founded | 1888, incorporated 1911 |
| Headquarters | Armonk, New York, USA |
| Key people | Samuel J. Palmisano, Chairman & CEO Mark Loughridge SVP & CFO Dan Fortin, President (Canada) Frank Kern, President (Asia Pacific) Nick Donofrio, EVP (Innovation & Technology) Colleen Arnold, President IOT EMEA North-East Dominique Cerutti, President IOT EMEA South-West |
| Industry | Computer hardware Computer software Consulting IT Services |
| Products | See complete products listing |
| Revenue |  US$91.1 billion (2005)[1] |
| Operating income | US$12.4 billion (2005)[1] (10.5% operating margin [2]) |
| Net income | US$7.9 billion (2005)[1] (9.3% profit margin [2]) |
| Employees | 329,373 (2005)[2] |
| Subsidiaries | ADSTAR Informix Iris Associates Lotus Software Rational Software Sequent Computer Systems Tivoli Systems, Inc. |
| Website | www.ibm.com |
IBM Application Management Services (AMS) is a part of the IBM Corporation that contributes to the Global Delivery Framework of the Organisation. It offers a suite of services that span the spectrum of application management -- encompassing project management and business analysis; requirements definition; architecture; design; development, coding; testing; maintenance; deployment and support.
Contents |
[edit] The Basics of Application Management Services
As the number and complexity of applications grow, application management, maintenance, and development are consuming an exceptional amount of time and resources. To ensure availability, improve performance levels, and support mission-critical tasks, more and more businesses recognize the importance of professionally managing, integrating, and enhancing their application portfolios.
Initially, companies turned to Application Management Services (AMS) providers for assistance in managing specific applications. However, while this type of project-based application management helps organizations access scarce resources, true economies of scale aren’t possible – which limits cost savings.
To realize greater value, corporations began looking for new ways to leverage the power of AMS. Relying on application management outsourcing, organizations started to move their IT teams off-site to work in association with AMS professionals. True Application Management Services came next, enabling organizations to enter into fixed-price service-level agreements with AMS experts, who assumed full responsibility for all application management tasks.
These incredible improvements raise an important question for forward-thinking enterprises: How will AMS continue to evolve to create more value? Already, Inbound Application Management Centres exist, housing experts who specialize in specific industries and/or applications. Some companies are exploring the possibility of working with Application Service Providers capable of giving them access to leading-edge application functionality on a pay-per-use basis. With e-business on demand, businesses may soon be able to access an e-business application on a pay-per-click basis. There is even precedent for eventual Business Process Outsourcing, a solution that may one day see organizations handing over full responsibility for entire business functions to their AMS partners.
[edit] The IBM AMS Features
An integrated team that leverages the global talent and intellectual capital of IBM, including our world renowned research capabilities that enable our clients to understand, influence and take advantage of technological trends and developments
Commitment and experience in servicing AMS clients with quality and high satisfaction for over a decade
Flexibility Our global reach offers our clients the opportunity to take advantage of a range of skills and capabilities in multiple geographies, supported by our delivery centres around the world
Methodologies and processes that help companies make the most of their application environment through application maintenance and enhancement; application development; an AMS management system; transition and transformation methodology; and system documentation
A one-stop solution IBM performs comprehensive, end-to-end process management worldwide, from multiple locations
Global Business and industry expertise that afford thought leadership and strategic value
Customised, flexible service options and contracting methods.
[edit] The AMS Software
IBM's Application Services Toolkit allows retailers to improve information access and systems management while ensuring that you can always provide service for your customers. The tool kit provides solutions for data distribution and systems management, as well as remote operation and control of any Microsoft® Windows® platform. Whether running IBM applications or other third-party applications, retailers can select from this robust kit of cost-effective tools to easily access and manage their retail environments. Terminal Services - RCO DDS
* Extend the life of and enhance existing IBM 4690 OS applications * Upgrade controllers to new Windows platforms without any changes to their existing application * Upgrade current IBM POS hardware to a Windows platform and continue to run existing 4690 OS applications
Today's retail customer has numerous ways to shop — in store, online, over the phone — just to name a few. Multi-port connectivity and broad operating system support help you protect your investment in legacy hardware and software while you upgrade POS speed and functionality.
[edit] Executives at IBM AMS
As General Manager, Application Management Services, David is responsible for the marketing, sales and delivery of all application management services in Australia and New Zealand.
Services of the unit include package and custom application development and support through the services of three thousand software developers. David has held this position since February 10 2003.
David joined IBM in 1979 and worked for a number of years in the Internal Application Development and Maintenance Group where he developed and supported systems for IBM internal use.
In 1988 David joined the Finance Branch where he was responsible for systems engineering support and services marketing to the Commonwealth Bank.
Since 1992 David has been in the services business with IBM, ISSC and now Global Services. He has held senior roles in Systems Integration, Application Outsourcing and was Project Executive on Lend Lease. David’s most recent role was Director of Application Management Services Commercial Delivery. David is also the Australia/New Zealand Representative on the Asia Pacific Technical Resource Council, and is a certified IBM Project Manager. He holds a degree in Physics from London University.
