History of McDonald's
From Wikipedia, the free encyclopedia
This is a timeline of the history of McDonald's.
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Image:Hxc alexallied mcds.jpg
McDonald's in a Malaysian mall
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- 1937: Brothers Dick and Mac McDonald open a hot dog stand called the Airdome in Arcadia, California.
- 1940: The brothers move the Airdome building to San Bernardino, California, where they open the first McDonald's restaurant on Route 66, at 14th and E St., on May 15. Its menu consists of 25 items, mostly barbecue. As is common at the time, they employ around 20 carhops. It becomes a popular and highly profitable teen hangout.
- 1948: After noting that almost all of their profits came from hamburgers, the brothers close down the restaurant for several months to implement their innovative "Speedee Service System", a streamlined assembly line for hamburgers. The carhops are fired, and when the restaurant reopens it sells only hamburgers, milkshakes, and french fries. At 15 cents, the burgers are about half as expensive as at standard diners, and they are served immediately. The restaurant is extremely successful, and its fame spreads by word of mouth.
- 1953: The McDonald brothers begin to franchise their restaurant, with Neil Fox as the first franchisee. The second McDonald's opens in Phoenix, Arizona. It is the first to feature the Golden Arches design; later in the year the original restaurant is rebuilt in this style.
- 1953: Fourth McDonald's restaurant opens, in Downey, California at the corner of Lakewood and Florence Avenue, and is the oldest McDonald's restaurant still in operation.
- 1954: Entrepreneur and milkshake-mixer salesman Ray Kroc becomes fascinated by the McDonald's restaurant during a sales visit, when he learns of its extraordinary capacity and popularity. Others who had visited the restaurant and come away inspired were James McLamore, founder of Burger King, and Glen Bell, founder of Taco Bell. After seeing the restaurant in operation, Kroc approaches the McDonald brothers, who have already begun franchising, with a proposition to let him franchise McDonald's restaurants outside the company's homebase of California and Arizona, with himself as the first franchisee. Kroc works hard to sell McDonald's. He even attempts to prevail on his wartime acquaintance with Walt Disney, in the failed hope of opening a McDonald's at the soon-to-be-opened Disneyland.
- 1955: Ray Kroc founds "McDonald's Systems, Inc." on March 2, as a legal structure for his planned franchises. Kroc opens the ninth McDonald's restaurant in Des Plaines, Illinois, in suburban Chicago on April 15. The first day's revenues are $366.12. The company's literature usually refers to this date as the "beginning" of the company, then already 15 years old, writing the McDonald brothers out of its history in favor of "Founder" Kroc. The company still refers to this restaurant as "McDonald's #1". In July, Ray Kroc opens his second McDonald's restaurant in Fresno, California, operated by Art Bender, Kroc's first subfranchisee. The Fresno site is referred to as "first McDonald's restaurant franchised by Ray Kroc" on a plaque on the site, which has been rebuilt to resemble the 1950s-style restaurants.
- 1955: Ray Kroc hires Harry J. Sonneborn as his Chief Financial Officer. Sonneborn remained a key influence in the McDonald's corporation till his resignation in 1967.
- 1955: Ray Kroc hires Fred Turner as a grillman in his store in Des Plaines.
- 1958: McDonalds worldwide sold its 100 millionth hamburger.
- 1960: Kroc's company is renamed "McDonald's Corporation".
- 1961: The McDonald brothers agree to sell Kroc business rights to their operation for $2.7 million, a sum that Kroc borrows from a number of investors, including Princeton University; Kroc considers the sum extreme, and it strains his relationship with the brothers. The agreement allows the brothers to keep their original restaurant, but in an oversight they fail to retain the right to remain a McDonald's franchise. Renamed "The Big M", Kroc drives it out of business by opening a McDonald's just one block north; he attends the opening. Had the brothers maintained their original agreement, which granted them 0.5% of the chain's annual revenues, they or their heirs would have been collecting in excess of $100 million per year today.
- 1961: Hamburger University opens in the basement of the Elk Grove Village, Illinois, McDonald's restaurant Bachelor of Hamburgology degrees went to graduating class of 15.
- 1963: One of Kroc's marketing insights is his decision to market McDonald's hamburgers to families and children. Washington, D.C. franchisees John Gibson and Oscar Goldstein (Gee Gee Distributing Corporation) sponsor a children's show on WRC-TV called Bozo the Clown, a franchised character played in Washington, D.C. by Willard Scott from 1959 until 1962. After the show was cancelled, Goldstein hires Scott to portray McDonald's new mascot, named Ronald McDonald. According to Scott, they wanted to pay him in stock, but Scott decided to take the money. Scott, looking nothing like the familiar appearance of any McDonaldland character as is known today, appeared in the first three television advertisements featuring the character. After changing the character's first name to "Ronald" and replacing Scott with a new actor, and giving him the more familiar red, white, and yellow clown features, the character eventually spreads to the rest of the country via an advertising campaign. Years later, an entire cast of "McDonaldland" characters is developed.
- 1963: The Filet-O-Fish is introduced in Cincinnati, Ohio, in a restaurant located in a neighborhood dominated by Roman Catholics who practiced abstinence (the avoidance of meat) on Fridays. It is the first new addition to the original menu, and goes national the following year, with fish supplied by Gorton's of Gloucester.
- 1967: The first McDonald's restaurant outside the United States opens in Richmond, British Columbia.
- 1967: The chain's current stand-alone restaurant design, with mansard roof and indoor seating, is introduced.
- 1968: The Big Mac (similar to the Big Boy hamburger), the brainchild of Jim Delligatti, one of Ray Kroc's earliest franchisees, who by the late 1960s operated a dozen stores in Pittsburgh, Pennsylvania is first introduced in the Pittsburgh, Pennsylvania market in 1967, before going system/nationwide a year later, following its great local success. The Hot Apple Pie is also introduced this year.
- 1970: Having changed hands in 1968, the original "Big M" restaurant closes. It is demolished two years later, with only part of the sign remaining; this has since been restored.
- 1971: The first Asian McDonald's opens in July in Japan, in Tokyo's Ginza district.
- 1971: On August 21, the first European McDonald's outlet opens, in Zaandam (near Amsterdam) in the Netherlands. The franchisee is Ahold.
- 1971: The first McDonald's in Germany (Munich) opens in December. It is the first McDonald's to sell alcohol, as it offers beer. Other European countries follow in the early 1970s.
- 1971: The first Australian McDonald's opens in the Sydney suburb of Yagoona in December.
- 1973: The Quarter Pounder is introduced.
- 1974: On October 12, the first McDonald's in the United Kingdom opens in Woolwich, southeast London. It is the company's 3000th restaurant.
- 1975: Drive-Thru is introduced in January in Sierra Vista, Arizona, based on a Wendy's innovation introduced in 1972. It is later known as "McDrive" in some countries.
- 1979: The Happy Meal is introduced in the U.S.
- 1979: The first McDonald's in France opens, in Strasbourg.
- 1979: The first McDonald's in Southeast Asia opens, in Singapore.
- 1980: McDonald's introduces the McChicken sandwich, its first poultry item. It flops, and is removed from the menu, but is later reintroduced after Chicken McNuggets prove successful.
- 1983: McDonald's introduces the Chicken McNugget, a then-novel bite-size piece of mixed dark and white meat; it quickly becomes a best-seller.
- 1984: The company is a main sponsor of the 1984 Summer Olympics. Its U.S. restaurants lose money on the game "When The US Wins, You Win" after the Soviet bloc nations boycott the Games, leading to a high number of medals won by the U.S (this is later parodied in an episode of The Simpsons, with Krusty the Klown's Krusty Burger chain suffering a similar fate).
- 1984: James Huberty would commit the worst mass murder (at the time) in the US, when he opened fire at the San Ysidro branch, killing 21 people before he was gunned down by a SWAT team sniper.
- 1984: Ray Kroc dies.
- 1988: McDonald's opens its first restaurant in a communist country, in Belgrade, Yugoslavia. Budapest, Hungary follows in the same year.
- 1990: On January 31, the first Soviet McDonald's opens, in Moscow. At the time it is the largest McDonald's in the world (it is still Europe's biggest). For political reasons, McDonald's Canada is responsible for this opening, with little input from the U.S. parent company; a wall display within the restaurant shows the Canadian and Soviet flags. To overcome Soviet supply problems, the company creates its own supply chain, including farms, within the USSR. Unlike other foreign investments, the restaurant accepts rubles, not dollars, and is extremely popular, with waiting lines of several hours common in its early days.
- 1992: The first McDonald's opens in Africa, in Casablanca, Morocco.
- 1992: Stella Liebeck receives third-degree burns from coffee purchased at a McDonald's drive-through. She sued in what became known as the McDonald's coffee case.
- 1992: Derek Wood, an employee, and two friends rob a McDonald's in Sydney River, Nova Scotia, killing three and severely injuring another. Wood is serving a life sentence for his role in the Sydney River McDonald's Murders.
- 1992: On April 23, the world's largest McDonald's opens in Beijing, China (over 700 seats). Along with adjacent buildings, it is later demolished.
- 1992: The fried apple pie is replaced with a baked apple pie (fried pies can still be found today in some locations, see the Fried Apple Pie Locator).
- 1993: The company launches its first sea-going restaurant onboard the Finnish cruiseferry Silja Europa, sailing between Helsinki and Stockholm.
- 1994: The Catalyst Award is given to McDonalds in honour of their program to foster leadership development in women.
- 1995: McDonald's receives complaints from franchisees that too many franchises are being granted, leading to competition among franchisees. McDonald's starts conducting market impact studies before granting further franchises.
- 1996: In an effort to cultivate a more "adult" image, McDonald's launches the Arch Deluxe sandwich with a massive ad campaign. Both the campaign and sandwich fail miserably and are quickly discontinued.
- 1996: Following the end of apartheid, the first McDonald's in South Africa opens.
- 1996: First McDonald's opens in Belarus, marking the chain's 100th country (by its own calculation; however, this total included many non-sovereign territories). At the opening ceremony, the Belarusian militia are accused of brutality toward members of the public hoping to enter the restaurant in Minsk.
- 1996: The first Indian McDonald's opens.
- 1997: McDonald's wins the "McLibel" case, in what many consider to be a Pyrrhic victory in terms of the company's image. Only about half of the counts are in McDonald's favour despite enormous legal resources deployed against self-representing defendants.
- 1999: French leftist activist José Bové and others gain worldwide attention when they destroy a half-built McDonald's franchise in Millau (Aveyron). The incident follows a European Union ban on American meat imports, on the grounds that they use hormone treatments; in response the U.S. had increased import duties on French Roquefort cheese and other European Union products. Bové was sentenced to three months in prison for his role in the incident.
- 2000: Eric Schlosser publishes Fast Food Nation, a book critical of fast food in general and McDonald's in particular.
- 2000: The company opens its 1000th British store, inside the Millennium Dome.
- 2001: The FBI reports that employees of Simon Worldwide, a company hired by McDonald's to provide promotion marketing services for Happy Meals and the 'Millionaire'/'Monopoly' contest, stole winning game pieces worth more than $20 million.
- 2002: A survey in Restaurants and Institutions magazine ranks McDonald's 15th in food quality among hamburger chains, highlighting the company's failure to enforce standards across its franchise network.
- 2002: McDonald's posts its first quarterly loss ($344m), for the last quarter. It responds to the stiff competition from other fast-food restaurants, offering higher quality burgers and more variety, by attempting to move more upmarket by expanding its menu and refitting restaurants. It announces it is withdrawing from three countries (including Bolivia) and closing 175 underperforming restaurants.
- 2002: In October of this year, McDonald's opens the first of 2 corporate stores in Lincoln, Nebraska to test concept restaurant called "3N1". the concept incorporated a "Sandwich & Platter" casual dining area, a "bakery and ice cream" area featuring gourmet coffees, and a traditional McDonald's into one building[1]. The second store is launched approximately six months later [2]. The concept is spearheaded by Tom Ryan, who was Executive Vice President and Chief Concept Officer at the time. The concept is abandoned in less than a year, and Ryan leaves McDonald's to join Quiznos Sub[3].
- 2003: McDonald's starts a global marketing campaign which promotes a new healthier and higher-quality image. The campaign was labeled "i'm lovin' it™" and begins simultaneously in more than 100 countries around the world.
- 2003: According to Technomic, a market research firm, McDonald's share of the U.S. market has fallen three percentage points in five years and is now at 15.2%. [4]
- 2003: The firm reports a $126M USD loss for the fourth quarter [5].
- 2004: Morgan Spurlock directs and stars in Super Size Me documentary film in which the protagonist eats nothing but McDonald's food for 30 days to the great detriment of his health.
- 2004: After the release of Super Size Me, McDonalds does away with their Supersize options.
- 2005: McDonald's experiments with call centers for drive-through orders. The center, located in Fargo, North Dakota takes orders from more than a dozen stores in Oregon and Washington. The experiment is in part motivated by labor costs, since the minimum wage in North Dakota is over 40% lower than that in Oregon or Washington.
- 2005: Owing in part to competitive pressure, McDonald's Australia begins "Made for you" policy in which the food is cooked after the customer orders (as opposed to the firm's normal procedure since 1948, in which the food is cooked then sold as needed). It should become standard practice in all Australian restaurants by 2007. Some restaurants in New Zealand also follow suit. The practice had earlier been tested, and abandoned, in the U.S.
- 2005: McDonald's in Singapore began their McDelivery service: customers place their food orders over the phone, and it is delivered to wherever they are. The service is available 24 hours a day, 7 days a week.
- 2005: McDonald's opens a Wi-Fi service in selected restaurants with Nintendo for Nintendo DS.
- 2005: A fired employee, who was terminated for hitting a female customer, murdered his former manager at a McDonald's outlet in West Sussex, England. Asperger's Syndrome sufferer Shane Freer stabbed Jackie Marshall (57) to death during a children's party at the fast food restaurant she was supervising. Freer was convicted and sentenced to life in prison by Lewes Crown Court.[6]
- 2005: Ronald McDonald gets a leaner, sportier look.
- 2006: McDonald's announces that it will include nutritional information on the packaging for all products beginning in March[7] and that its upcoming menu changes will emphasize chicken, salads, and other "fresh foods" rather than hamburgers[8].
- 2006: McDonald's and Disney end their 10 year promotional partnership. Split allegedly mutual although the generally accepted reasons were that McDonald's no longer sees benefit from sticking with one studio; due to the increased competition from other studios, as well as having to promote flop films, and Disney no longer want to be associated with a company so strongly tied to childhood obesity.
- 2006: McDonalds Australia begins a campaign to trial "My Dinner Now" in selected restaurants. The menu offers up to 30 different meals from steak to pasta.
- 2006: McDonald's begins their "forever young" branding by redesigning their restaurants.
- 2007: McDonald's Australia introduce Pasta Zoo happy meals in an attempt to introduce a healthier choice for children.
- 2007: McDonald's Australia introduces Heart Tick approved meals to enforce its healthier image.
