HelpSpot

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HelpSpot is a web-based Issue tracking / help desk software product sold by UserScape, Inc. It was created by Ian Landsman.

HelpSpot requires a Macintosh OS X, Unix, Linux, or Microsoft Windows webserver and a MySQL, Microsoft SQL Server, or PostgreSQL database.

HelpSpots primary features include email request tracking, providing a customer self service portal, and general help desk reporting and tracking features.

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