Genpact
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| Genpact International, LLC | |
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| Type | Multinational |
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| Founded | 1997 |
| Headquarters |  Gurgaon, India |
| Key people | Pramod Bhasin, President & CEO |
| Industry | Business Process Outsourcing |
| Revenue | $615 million (2006) |
| Employees | ~26,000 (2006) |
| Slogan | Global Business Impact |
| Website | www.genpact.com |
Genpact is a BPO company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It is headquartered in Gurgaon in India and operates from India, China, Philippines, Romania, Hungary, Poland, Mexico and USA. Pramod Bhasin is the President and CEO of Genpact.
Currently it employs approximately 26,000 people[1] in various locations providing services in 28 languages on 24X7 basis[2].
It's services cover areas like Financial Services, Sales and Marketing, Analytics, Supply chain, Collections, Customer Services, Information technology and Learning and Content Management.
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[edit] History
After seeing the benefits of offshoring the Software services to India in 1995, GE started considering starting a captive outsourcing unit. So Genpact was established in 1997 by GE as an outsourcing unit to provide services from India[3].K.P. Singh influenced Jack Welch to choose Gurgaon as a location. Pramod Bhasin was the India head of G.E Capital and Raman Roy started GECIS It was called GE Capital International Services initially (GECIS). India was selected because it was considered to have an educated English speaking population fit for Call Centers and was also low on labor cost[1].
In the December 2004, GE announced that it has sold off its 60% stake in GECIS for $500 million to two equity companies, Oak Hill Capital Partners and General Atlantic Partners. Since then the company was renamed to Genpact[4].
[edit] Locations
Genpact operates from Asia, Eastern Europe and Northern America.
[edit] In India
In India it operates from Gurgaon, Delhi, Hyderabad, Jaipur, Bangalore and Kolkata. The operations in India are Finance and Accounting, Sales and Marketing Analytics, Customer Services, Financial Services Collections, Supply chain and Information Technology.
A view of GENPACT's largest facility in India (Uppal, Hyderabad) from the adjacent GENPACT PHOENIX building
[edit] In China
The company here in China employs over 1,750 People. The Services are offered in Japanese, Chinese and Korean are Finance and Accounting, Customer Services, Information Technology and Supply Chain.
[edit] In Mexico
Genpact in Mexico employs more than 3000 people in Caborca, Sonora and Ciudad Juarez Chihuahua. From Mexico Accounting Services are provided. The new CEO is Steve Rudderham.
[edit] In Europe
Genpact has operations centers in Budapest, Hungary and in Bucharest, Romania. The services provided are Finance and Accounting, Customer Services, Information Technology and Supply Chain.
[edit] See also
[edit] External links
- Genpact's website
- Genpact Revenue (pdf file)
- Nasscom's ranking of Indian BPOs in 2006
- Press Release of Genpact and NDTV joint venture
- A Financial Express article on Non-GE Genpact
