ESCM-CL

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The eServices Capability Model for Client Organizations (eSCM-CL) is intented to those organizations who procure or source IT-enabled services, delegate one or more of their information technology intensive business activities to a service provider, or to those who whish to asses their sourcing capabilities.

Contents 1 Dimensions 2 Life-Cycle Phases 3 Capability Levels 4 Capability Areas

[edit] Dimensions

The model is organized in three dimensions:

1. Sourcing Life-Cycle
2. Capability Area
3. Capability Level

[edit] Life-Cycle Phases

The eSCM-CP model extends the eSCM-SP structure by adding an additional phase called "Analisys". So it includes: Analysis, Inititation, Delivery and Completition

[edit] Capability Levels

The eSCM-CP is organizaed in 5 capability levels:

1. Performing Sourcing
2. Consistently Managing Sourcing
3. Managing Organizational Sourcing Performance
4. Proactively Enhancing Value
5. Sustaining Excellence

[edit] Capability Areas

The eSCM-CP contains NNN practices grouped in 17 groups organized in 5 capability areas:

1. Ongoing
   1. Sourcing Strategy Management
   2. Government Management
   3. Relationship Management
   4. Value Management
   5. Organizational Change Management
   6. People Management
   7. Knowledge Management
   8. Technology Management
   9. Threat Management
2. Analysis
   1. Sourcing Oportunity Analisys
   2. Sourcing Approach
3. Inititation
   1. Sourcing Planning
   2. Service Provider Evaluation
   3. Sourcing Agreements
   4. Service Transfer
4. Delivery
   1. Sourced Services Management
5. Completition
   1. Sourcing Completion