EasyIVR

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Database Systems Corp.

Type	Private
Founded	1978
Headquarters	Phoenix, Arizona, USA (incorporated in Arizona)
Industry	Telecommunications
Products	PACER Autodialer System 911 broadcast Emergency Broadcast
Website	www.databasesystemscorp.com

EasyIVR (division of Database Systems Corp.) provides commercial telephony services and systems using Windows and Intel telephony technology. Call processing services are provided to major corporations, universities and government organizations throughout the United States and Canada.

Services are provided using multiple centers located in the Southwest United States. Primary business includes automatic phone answering services using IVR technology as well as voice broadcasting services. Markets consist of government, religious, educational and commercial organizations.

1 IVR solutions
2 Voice broadcasting
- 2.1 Voice broadcast systems
- 2.2 Voice broadcasting service
3 Additional Products and Services
4 Major Users Of This Service
5 Business Partnerships
6 See also
7 References
8 Official websites

[edit] IVR solutions

EasyIVR derives its name from the technology it provides. IVR (Interactive Voice Response) is the primary business unit within this organization. EasyIVR provides three distinct products and services within this unit.

[edit] IVR software

IVR application development tools are provided by EasyIVR along with IVR software development services. Based upon an Open IVR concept, IVR applications are being developed using common programming languages such as the following [1]:

C / C++
Visual basic
Active-X
.NET

[edit] IVR systems

Interactive voice response phone systems include computer telephony components from Intel using a Windows platform. The WIZARD phone system supports up to 96 analog phone lines. The PACER phone system supports nearly 500 digital phone lines. PACER systems can be networked to support additional lines beyond the limit of one system.

IVR systems are typically found in stand-alone centers or are integrated into other technology centers including front-ending a call center PBX. Systems can also support outbound calling features such as Predictive dialing and Voice broadcasting.

Global retailer Sara Lee processes after hours phone sales using an automated phone script and IVR system provided by EasyIVR [2].

[edit] IVR services

IVR outsourcing and application development services are provided to both small business, large corporations and government organizations. Inbound calling campaigns are developed and provided to companies such as Microsoft and Medtronic to handle their 800 number call answering. Services include:

Application development services
Systems design and analysis
IVR consulting services
IVR hosting and outsourcing

[edit] Voice broadcasting

Outbound calling solutions are provided to community organizations such as churches, governments, and schools as well as public and private corporations. These solutions include voice broadcasting systems and outsourcing services. Online management of voice broadcasting services is provided to EasyIVR clients using a secure web access [3].

[edit] Voice broadcast systems

Voice broadcasting systems are installed throughout the U.S. and in Canada to provide emergency and non-emergency phone notifications. Systems communicate over both digital and analog phone lines and include a simple Wizard to assist users in managing call campaigns.

Community service organizations such as the American Red Cross use this voice broadcast system to contact members of its organizations in the event of an emergency.

[edit] Voice broadcasting service

Outsourced calling programs are provided to a number of organizations that require the transmission of voice messages to communities or group members. Services range from providing emergency broadcast services, political calling campaigns, and group membership notifications.

The United States Postal Service uses the EasyIVR voice broadcast outsourcing center to notify postal employees when any of its centers are closed due to an emergency.