Dunning (process)
From Wikipedia, the free encyclopedia
Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable. Communications progress from gentle reminders to almost threatening letters as accounts become more past due. Laws in each country regulate the form that dunning can take. It is generally unlawful to harass or threaten consumers. It is acceptable to issue firm reminders and to take all allowable collection options.
The word supposedly comes from Mr. Dunning, an English lawyer and accountant who put the "Dunning" process in practice.
