Database Systems Corp.

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Database Systems Corp.

Type	Private
Founded	1978
Headquarters	Phoenix, Arizona, USA
Industry	Telecommunications
Website	www.databasesystemscorp.com

Database Systems Corp. (DSC) is an American corporation that develops and markets database management, telecommunications, and call center products. DSC maintains several automated call centers and provides call answering services and voice broadcasting programs for its clients. Major users of these products and services include US and state governments, Fortune 500 corporations and small business and community organizations.

1 History
2 Products and Services
3 Major Clients
4 Business Partnerships
5 See also
6 Company Information

[edit] History

Database Systems Corp. was founded in 1978 and maintains its corporate headquarters in Phoenix, Arizona. DSC developed one of the first user accessible database management programs called Power which was acquired by Prime Computer in 1979 and was marketed worldwide under the name of Prime Power. DSC continued the development of additional database related products which were embedded in different third party applications.

In 1987, DSC adapted its database management software to develop one of the first general purpose CRM applications called Telemation. During its first few years, Telemation was adopted by major corporations such as Procter & Gamble and American Express. In the 1990's, DSC embedded computer telephony integration phone features within this application. As a result, Verizon Wireless (originally Bell Atlantic) licensed Telemation in 1995 and installed this application in all of it's call centers throughout the US.

During the mid to late 1990's, DSC became actively involved in Y2K conversions. Companies such as TRW, Wells Fargo and State of New Jersey contracted with DSC to perform the analysis and conversion of their data management applications to meet the Year 2000 requirements.

In the 2000's, DSC developed its own line of computer phone systems called the PACER and WIZARD series. These systems combine Intel processors with Dialogic (now Intel) computer telephony boards and Windows PCs and they are currently marketed throughout the US and Canada. DSC opened several automated (agentless) call centers employing this technology, providing clients with automated phone answering services and voice broadcast programs. Microsoft and Pizza Hut are two of its major clients that are actively using this service.

[edit] Products and Services

PACER Phone System- Digital computer telephony based phone system that processes incoming calls and performs outbound dialing. Performs predictive dialer and other autodialer functions as well as ACD inbound call processing.
WIZARD Phone System - Analog equivalent to the PACER system.
VoiceXML - Supports VXML protocal pushing phone message delivery and pulling client data.
VOIP - connects with VOIP providers and devices.
IVR - Interactive voice response systems and software.
Voice broadcasting - Automatically sends bulk phone messages to targetted lists.
CARE - Telephone reassurance systems that contact elderly, ensuring their well-being.
911 Broadcast - Emergency notification system and service that is used by communities and organizations to contact members during a disaster or emergency.
EasyIVR - Call services for inbound (IVR) and outbound calling campaigns.