Comparison of issue tracking systems
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This article is a comparison of issue tracking systems.
| System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Alcea FIT|IssueTrack | Alcea Technologies, Inc. | proprietary | HTML/Java on all platforms | Web, e-mail | flat file or JDBC (SQL Server 2000, Oracle, MySQL) | Visual SourceSafe, Perforce, CVS | reporting: integrated charts and reports | TestSpec module | Yes | Yes | Yes |
| Argus | Thomas Mango | BSD | Java | Web | PostgreSQL | ||||||
| CRM Unleashed Bug Tracking and Customer Support Software | Force Software, Inc. | proprietary | ASP.NET | Web, e-mail | (SQL Server 2005) | Visual SourceSafe | Yes | Yes | Yes | ||
| AVS woodpecker issue tracker | AVS GmbH | proprietary | PHP | Web, e-mail | MySQL | reporting: integrated charts and reports | |||||
| Cerberus Helpdesk | WebGroup Media LLC. | proprietary | PHP | Web, e-mail | MySQL | CVS | knowledgebase | Yes | |||
| ClearQuest | IBM Rational | proprietary | kernel: executables for several platforms; hooks: Perl and Visual Basic | Web, Windows client, e-mail | IBM DB2, Oracle, SQL Server, Access, Sybase ASA | ClearCase | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | ||
| Close Support | Close Fit Software Ltd | proprietary | Visual Basic on Windows platforms | Web, e-mail | SQL Server, Access | ||||||
| CodeBeamer | Intland Software | proprietary | Java | Web, e-mail, Web services, Eclipse plug in, NetBeans plug in | MySQL, Oracle, Derby | Subversion, CVS, Synergy CM, Visual SourceSafe, ClearCase | enterprise wiki knowledgebase, reporting engine | Yes | Yes | ||
| DevTrack | TechExcel | proprietary | C++, C#, ISAPI | Windows client, Web, e-mail, Web services | SQL Server, MySQL, Oracle, Access | CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase | reporting engine | Integrated with DevTest for test management | Yes | ||
| EBSuite Customer Support - Help Desk | EBSuite | HTML/Java on all platforms | Web, e-mail | relational database or JDBC (SQL Server 2000, Oracle, MySQL) | CVS | customer support help-desk module | Yes | Yes | |||
| Helpdesk Pilot | Tenmiles Corporation. | proprietary | PHP | Web, e-mail | MySQL, SQL SERVER | CVS | knowledgebase | Yes | Yes | Yes | |
| Jitbit Helpdesk | Jitbit Software | proprietary | ASP.NET 2.0 | Web, e-mail | SQL Server | basic reporting | Yes | ||||
| HelpSpot | UserScape | proprietary | PHP | Web, e-mail | SQL Server, MySQL, PostgreSQL | ||||||
| IssueTrackerProduct | Peter Bengtsson | ZPL | Python | Web, e-mail | |||||||
| IssueView | IssueView.Com | proprietary | ASP.NET, C# | Windows, Web, e-mail | SQL Server, Access | integrated reporting, Word merge, charts | extensive, customizable | ||||
| itracker | itracker.org | LGPL | Java | Web, Eclipse plugin, Web service | HSQLDB, Firebird, SQL Server, MySQL, DB2, Oracle, PostgreSQL (anything Hibernate supports) | Yes | Yes | Yes | |||
| ExoHelpDesk | ExoScripts | Apache License variant, with additional restrictions | PHP on all platforms | Web, e-mail | MySQL | basic reporting | Yes | Yes | No | ||
| Liberum Help Desk | Doug Luxem | GPL | ASP | Web | SQL Server, Access | ||||||
| LibreSource | Artenum | Open Source (QPL) | HTML/Java on all platforms | Web | PostgreSQL | Subversion, LibreSource Synchronizer | Yes | ||||
| Mojo Helpdesk | Metadot Corp. | online / hosted only | Ruby on Rails | Web, e-mail | RSS, API, Web service | ||||||
| OMNITRACKER | OMNINET GmbH | proprietary | C++, ASP.NET | Windows client, Web, PocketPC, e-mail | Oracle, SQL Server, Access | reporting via Crystal Reports; mail merge via Microsoft Word | Yes | ||||
| OTRS | OTRS GmbH | GPL | Perl | Web, e-mail | DB2, MySQL, PostgreSQL, Oracle | automatic FAQ generation | Yes | ||||
| PHP Support Tickets | proprietary | Web | MySQL | ||||||||
| Public Folder HelpDesk for Outlook | Kalmstrom.nu | proprietary | MS Outlook | Access | |||||||
| redMine [1] | GPL | Ruby on Rails | Web | MySQL, PostgreSQL, SQLite, Oracle, SQL Server | Subversion | Yes | |||||
| Remedy Action Request System | Remedy Corporation | proprietary | thick Windows client, Web, Web service | Oracle, SQL Server, DB2, Informix, Sybase ASA | |||||||
| Request Tracker | Best Practical Solutions LLC | GPL | Perl | Web, e-mail, command-line | MySQL, PostgreSQL, Oracle | Subversion, CVS | Yes | Yes[2] | |||
| ServiceCenter | Peregrine Systems | proprietary | Web | ||||||||
| ServiceDesk Plus | Adventnet | proprietary | Web | SQL Server, MySQL | |||||||
| ServiceDesk SD² | Solvedirect | proprietary | Web, PDA, mobile, email, SMS | PostgreSQL | Yes | Yes, multiple workflows, workflow mapping to third-party systems | Yes | ||||
| Simpleticket | Spur | GPL [2] | Ruby on Rails | Web | MySQL, PostgreSQL | Subversion | |||||
| Sinergia | GLR | GPL | ASP.NET, C# | Web | SQL Server, Windows Workflow Foundation | Yes | |||||
| SmarterTicket | SmarterTools | proprietary | ASP.NET | Web, e-mail | MySQL, MSDE, SQL Server | knowledgebase, reporting | |||||
| Support Fusion | Support Fusion | proprietary | ASP.NET | Web, e-mail | SQL Server | knowledgebase, reporting, automatic FAQ generation | Yes | ||||
| SupportSuite | Kayako.com | proprietary | PHP | Web, e-mail | MySQL, PostgreSQL, Oracle | automatic FAQ generation | |||||
| SysAid | Ilient | proprietary | HTML/Java | Web | Yes | ||||||
| Teamwork (software) | Open Lab | proprietary, GPL | Java | Web, e-mail | all relational (uses Hibernate) | ||||||
| VisionProject | Visionera AB | proprietary | Java | Web (hosted or installed version), e-mail | SQL Server, MySQL | reporting, scheduled reports by mail, knowledgebase, support center | Yes | Yes | |||
| Web Help Desk | MacsDesign Studio, LLC | proprietary | Java | Web, e-mail | OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle | auto FAQ generation | |||||
| WebAsyst Issue Tracker [3] | WebAsyst, LLC | proprietary | PHP | Web, Windows client | MySQL | knowledgebase | Yes | Yes | No | ||
| Bug-tracking systems | |||||||||||
| AceProject | Websystems, Inc | proprietary | Web | Access, SQL Server | |||||||
| AVS woodpecker issue tracker | AVS GmbH | proprietary | PHP | Web | MySQL | integrated charts and reports | Yes | ||||
| Arctic | Olate Ltd | proprietary | PHP | Web (installed on own server or hosted) | MySQL | ||||||
| Axosoft OnTime | Axosoft | proprietary | C#/.NET | Web (hosted or locally installed), Windows client, Visual Studio .NET 2003/2005 integration, e-mail | SQL Server | Perforce, SourceGear Vault, Visual SourceSafe, Subversion | custom reporting engine | can be integrated with freely available SDK | Yes, unlimited # of workflow templates | Yes | |
| Bee | Cloudburst | proprietary (subscription model) | Ruby | Web | MySQL, SQLite | ||||||
| BUGS - the Bug Genie | Ruffdogs | MPL 1.1 | PHP | Web, e-mail | MySQL | reporting: customizable, exportable | |||||
| BugSentry | IT Collaborate | proprietary | |||||||||
| BugAware | Jackal Software | proprietary | ASP | Web (ASP hosted or locally installed) | Access, SQL Server | ||||||
| BugTracker.NET | Corey Trager | GPL | ASP.NET/C# on Windows | Web, e-mail | SQL Server, SQL Server Express, MSDE | integrated charts and reports | Yes | Yes | |||
| Bugzero | WEBsina Software | proprietary | Java | Web, e-mail | MySQL, PostgreSQL, Oracle, SQL Server | CVS, Perforce | source control | Yes, per project | Yes | ||
| Bugzilla | Mozilla Foundation | MPL | Perl | Web, e-mail, RSS, Web service, command-line | MySQL, PostgreSQL | CVS, Subversion, Perforce, AccuRev - (see site for up-to-date list) | reporting: integrated reports and charts, scheduled reports by mail | Testopia, VeryWeyes | No[3] | Yes | Yes |
| Clarity | Korzh.com | proprietary | Java | Web | filesystem | Subversion | Yes | ||||
| Collaboa | Johan Sørensen | MIT License | Ruby on Rails | Web | MySQL | Subversion | |||||
| CVSTrac | D. Richard Hipp | BSD variant | C | Web | SQLite | CVS, Subversion, Git | integrated wiki | ||||
| DITrack | BSD | Python | command line | Subversion | |||||||
| eTraxis | Artem Rodygin | GPL | PHP | Web, e-mail | MySQL, SQL Server, Oracle | built-in reporting engine | Yes, unlimited # of workflow templates | Yes | |||
| Eventum | MySQL AB | GPL | PHP | Web, e-mail, IRC | MySQL | CVS | |||||
| FIT | Alcea Technologies, Inc. | proprietary | HTML/Java on all platforms | Web, e-mail | flat file or JDBC (SQL Server 2000, Oracle, MySQL) | Visual SourceSafe, Perforce, CVS | Test Spec template | Yes | Yes | ||
| FogBugz | Fog Creek Software | proprietary | ASP/VBScript on Windows, PHP on Mac and Linux | Web, e-mail, RSS | Microsoft Jet, SQL Server, MySQL | Visual SourceSafe, Perforce, CVS, Subversion, SourceGear Vault | Yes | ||||
| Flyspray | LGPL | PHP | Web, e-mail, Jabber | ADOdb | |||||||
| Gemini | Countersoft | proprietary | C# | Web, e-mail | SQL Server/MSDE, ASP.NET | ||||||
| GNATS | Free Software Foundation | GPL | C | Web, e-mail, Unix clients | MySQL | CVS | |||||
| JIRA | Atlassian Software Systems | proprietary | Java | Web, e-mail, RSS | DB2, Firebird, HSQLDB, MaxDB, Mckoi, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASA | ClearCase, AccuRev, Perforce, CVS, Subversion | Atlassian Confluence (enterprise wiki) | plugins | Yes | Yes | |
| Mantis Bug Tracker | Victor Boctor | GPL | PHP | Web, e-mail | MySQL, MS SQL, PostgreSQL | CVS, Subversion note | automatic changelog, integrated wiki (DokuWiki) | TestLink | Yes | Yes | |
| ProblemTracker | NetResults Corp | proprietary | ASP, JavaMail | Web, e-mail | SQL Server, Oracle, Access | Visual SourceSafe | integrated reports & charts, knowledgebase, alerts, discussion | Yes | Yes | ||
| Quality Assurance Studio - Problem Tracking and Reporting (QAS.PTAR) | OBJENTIS Software Integration GmbH | proprietary | IBM Lotus Notes | Web, e-mail, groupware | IBM Lotus Domino or SQL Database (DB2, Oracle ...) | Yes | Yes | ||||
| Retrospectiva | Dimitrij Denissenko | MIT License | Ruby - Ruby on Rails | Web, RSS | MySQL, PostgreSQL, SQLite, DB2, SQL Server, Oracle | Subversion | flexible extension interface, wiki, announcement blog, spam protection | Yes | |||
| Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | Web, e-mail | SQLite, MySQL, PostgreSQL | ||||||
| Scarab | Tigris.org | Apache-style license | Java | Web | MySQL, PostgreSQL, Oracle[4] | Yes[5] | |||||
| Serena - TeamTrack | Serena Software | proprietary | C++ | Web | Oracle, DB2, Sybase ASA, SQL Server, Access | Accurev | Yes | ||||
| StarTeam | originally Starbase Corporation, currently Borland | proprietary | Java, C++, others | 6 varieties of custom client (Java IDE, command line, integrated into various Borland IDEs, custom SDK clients, Visual Studio client) | SQL Server recommended, Oracle, DB2 supported | custom | Borland provides full suite | ||||
| TestDirector | Mercury Interactive | proprietary | Internet Explorer | No | included | ||||||
| TestTrack Pro | Seapine Software | proprietary | Web; Windows, Mac OS X, and Linux clients | Native Cross Platform Database, MySQL, SQL Server, Oracle | Surround SCM, Visual SourceSafe, ClearCase, PVCS, Perforce, CVS, StarTeam, SourceOffSite Classic | integrated charts and reports, external reporting supported through ODBC interface | Yes, with TestTrack TCM | Yes | Yes | ||
| Trac | Edgewall Software | BSD variant | Python | Web | SQLite, PostgreSQL, MySQL | Subversion (built-in), Darcs, Bazaar-NG, Mercurial, Perforce | integrated wiki | plugin | Yes | plugin | |
| Track+ | Trackplus | proprietary | Java | Web, e-mail | Firebird, Hypersonic SQL, InterBase, SQL Server, MySQL, Oracle, PostgreSQL | CVS, Subversion | |||||
| TrackStudio Enterprise | TrackStudio | proprietary | Java | Web, e-mail | HSQLDB, Firebird, SQL Server, MySQL, DB2, Oracle, PostgreSQL | CVS, Subversion | integrated reporting, charts, export to PDF, Excel, CSV, XML, MS Project | Yes, multiple workflows per project | Yes | Yes | |
| Unfuddle | Subventurate LLC | proprietary | Ruby on Rails | Web, e-mail | MySQL | Subversion (Web-based and over SSL) | integrated blog, source control and project management tools | ||||
| WorkRoll | WorkRoll.com | proprietary | JSP/Java | Web, e-mail | proprietary database | ||||||
| Mercury Quality Center | Mercury Interactive | proprietary | Web, e-mail | SQL Server, Oracle | ? | ? | |||||
- ^ See also Scmbug.
- ^ requires a third-party “overlay”
- ^ Can be simulated with “flags” and custom fields, resolutions can be customized, statuses are still hard-coded as of version 3.0
- ^ Scarab Databases. Scarab Documentation. Retrieved on August 27, 2006.
- ^ Scarab Workflow. Scarab Documentation. Retrieved on August 27, 2006.
