Claims adjuster

From Wikipedia, the free encyclopedia

Claims adjuster is a term used to describe someone who evaluates the damage caused to property or people when an insurance related accident occurs. In the United Kingdom, the term loss adjuster is used.

An adjuster will frequently verify that coverage applies through an insurance policy, investigate liability for the damages caused, and make restitution to the injured person based on their physical, emotional, or physical property damages.

Claims adjusters hold the responsibility of representing their companies in the best possible manner. Policy holders judgement of their insurance company lies solely on their claims experiences.

In most cases, a claims adjuster may expect an entry level salary of $35,000 to $40,000 dollars.[citation needed]

Specific duties include:

  • Responding to claims in a timely manner
  • Filing paperwork
  • Communicating with policy holders
  • Investigate liability
  • Assess damages
  • Negotiate with product/service providers on time and cost of repairs
  • Ensuring accurate procedures
  • Ensuring policy holder satisfaction


Lorimer Black, the principal character in William Boyd's novel Armadillo is a loss adjuster.