Business outcome
From Wikipedia, the free encyclopedia
Business outcome is defined as an observable result or change in business performance possibly supported by transaction-based metrics, resulting from an event or action, such as outsourcing.
Many outsourcing arrangements feature service level agreements and operating level agreements that codify acceptable levels of performance in the outsourcing arrangement. Most companies presume these minimum requirements will almost always be met.
Business outcomes go beyond, defining more valuable business benefits to be gained from the outsourcing initiative. Examples of higher/value business outcome might be increased speed to market, reduced defects or rework, and lower working capital requirements made possible by higher efficiencies.
