Back-channel
From Wikipedia, the free encyclopedia
- For a back channel of a river, see back channel.
Contents |
[edit] In telecommunications
A back-channel (also reverse channel or return channel) is typically a low-speed, or less-than-optimal, transmission channel in the opposite direction to the main channel.
See: Return channel
[edit] In diplomacy
A back channel in the language of diplomacy is an unofficial channel of communication between states or other political entities, used to supplement official channels, often for the purposes of discussing highly sensitive policy issues. See also Track II diplomacy.
[edit] In linguistics
In linguistics, back-channeling is the practice of giving positive comments, such as "uh-huh" or "yes" to the other speaker, to encourage further talk or to confirm that one is listening. In Chinese and particularly Japanese, back-channeling is very common, to the extent that non-native speakers may perceive it to be excessive or distracting. In American Sign Language, back-channeling is a major part of communication.
[edit] In business
In business, back-channeling is an inappropriate organizational practice that involves bypassing recognized or official communication processes, usually by sharing information anonymously up the reporting structure at least two levels, in order to create vulnerability at the level(s) skipped. It is a means by which lower-level members can manipulate perceived power differentials with a superior through a more senior accommodating manager in the organization. It is generally considered unethical and unhealthy for relationships within the organization.
[edit] In medicine
In medicine, back-channeling is much the same as in the business application which involves "inappropriate organizational practice" as it comprises the disparate exchange of data on a patient in utilizing their medical records. There is a theory that hospitals and doctors have "two sets of records," one that is given to the patient upon their authorization, and a separate set of more sensitive records which is given to other medical providers. It can include the practice of "flagging" problem patients in medical software programs such as Epic or Health Connect, and is a part of the controversy over transparency in medicine in medical malpractice cases and medical errors. The Veterans Administration may do less back-channeling than other medical systems because they openly admit to "flagging" problem patients in their computer system, and they strive to give disclosure and apologies for medical mistakes. On the whole, any back-channeling efforts in medicine are usually done as the result of risk management practices.
