AR System User

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AR System User is a client software application that allows a user to create, search, and modify records in the Action Request System. It is a fat client and must be installed locally on the user's desktop. Remedy User allows users to record macros, including user defined variables, to automate repetitive tasks. The client can connect to any number of servers, and can pull and push information from one server to the next. Workflow objects known as Active Links (which are written by the administrator) are cached to AR User and run locally on the client.

An increasingly powerful alternative to the native client is the Mid-Tier, which allows users to access data via a web browser.