Answerconnect
From Wikipedia, the free encyclopedia
| AnswerConnect | |
 |
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| Type | Private |
|---|---|
| Founded | 2002 |
| Headquarters | Portland, Oregon |
| Industry | call center |
| Products | customer service customer relationship management |
| Slogan | Your Answer To A Busy World |
| Website | www.AnswerConnect.com |
AnswerConnect.com is an American company which provides outsourced customer relationship management (CRM) services to global clientèle. Headquartered in Portland, Oregon, AnswerConnect employs local people from the surrounding Portland Metropolitan area [1]. The company has clients throughout North America, Europe, and Asia.
[edit] History
- 2002 – AnswerConnect was founded as an inbound answering service. Initially AnswerConnect was made up of a small number of call processing "agents" and third-party call processing technology.
- 2004 – Expanding from simply answering inbound calls, AnswerConnect shifted focus to developing web-enabled agent desktop environments and integrated customer care support. Additional services offered by AnswerConnect from this point are; live order processing, call patching (connecting two parties via a live operator), call forwarding, voicemail to email services, and help desk services.
[edit] Operations
AnswerConnect services include processing of customer initiated contacts, online order taking and processing, virtual office service such as call forwarding, voicemail to email and live call patching, as well as inbound direct marketing response services. Today many of global organizations are aided by AnswerConnect and other companies such as West Corporation in the growth of not just the business at hand, but the telecommunication industry in a whole. AnswerConnect has developed a network for business solutions through inbound call management, third-party online processing, and virtual business support.
