Walt Disney World International Program
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The Walt Disney World International Program is an international internship program sponsored and operated by The Walt Disney Company at the Walt Disney World Resort in Lake Buena Vista, Florida, in the United States. The Walt Disney World International Program recruits participants (18 years and older) from outside the United States for year-long cultural exchanges with paid-positions and summer-long paid internships working at the Walt Disney World Resort.
This program, which is designed to attract international students and workers, shares many similarities with the U.S. based Walt Disney World College Program and its philosophy of Living, Learning and Earning.
Note: The official DisneySpeak term for 'employee' is 'Cast Member' which was chosen to reflect the fact that employees at Disney Theme Parks are not working but are, in fact, performing a role (i.e. a job) in an attempt to create magic. For clarity, the term 'Cast Member' has been replaced with 'Participant' throughout this article.
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[edit] Previous programs
Originally, the International Program operated several different types of programs. Program length, work locations, job responsibilities, living arrangements, pay and required qualifications varied depending on the program which was applied for. Previous programs include:
- The Cultural Representative Program allowed people from countries in Epcot's World Showcase to work in their own national Pavilion.
- The World Showcase Fellowship Program was similar to the Cultural Representative Program but also involved a structured educational program and community involvement.
- The International Hospitality Program was for those who were fluent in either Japanese, Portuguese, French, or German and were pursuing a career in the Hospitality Industry. Participants were able to experience different work roles all over the Resort.
- The Waterpark/Sports and Recreation Trainee Program offered a training and development opportunity in Disney's Waterparks and recreation locations for those with a specialized interest in the recreation/leisure industry.
- The International Culinary Trainee Program was for participants who had 2-3 years experience in the kitchen area of the food-service industry and were looking to develop their skills in one of Disney's food-service locations.
- The African Cultural Representative Program was set up for African participants working at Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge and was similar to the Cultural Representative Program.
- The International Management Program was primarily for those who had completed one of the above programs and were looking for management experience at Walt Disney World.
It should be noted that many of these programs were created to add authenticity to one of Disney's theme parks. As one travels around World Showcase at Epcot, the accents of the 'Cast Members' change to reflect the particular country's pavilion. For example, one will not hear a French accent in the United Kingdom's pavilion. This stems from a concept which Disney calls "Show" which is specifically related to ensuring that minor details are not ignored and guests are immersed in the illusion (or as Disney calls it 'the magic') when they visit a Disney theme park.
[edit] Current programs
Over the years, several International Programs were operated and subsequently suspended, a new one was created for Disney's Animal Kingdom theme park and ultimately in 2004, all the Walt Disney World International Programs were combined into two new all-encompassing programs, namely The Walt Disney World Cultural Representative Program and Walt Disney World The International College Program. A new seasonal worker program has also been launched which initially required participants to have previously completed an International Program in order to be eligible, but this requirement was soon waived due to insufficient applications.
[edit] Cultural Representative Program
- Participants in the Cultural Representative Program (CRP) share their culture and customs with tourists visiting the Walt Disney World Resort over the course of a year living and working at the Walt Disney World Resort. To qualify for this program, applicants must "authentically represent" one of the countries or regions recreated at a Walt Disney World theme park of resort. This program lasts approximately one year.
[edit] International College Program
- Participants in the International College Program - Summer Work Program (ICP) participate in a program similar to the Walt Disney World College Program's Summer Program. The program coincides with the participants summer vacation/holiday from their college or university. This program is reserved for students who are currently enrolled in an accredited college or university and are pursuing a three- or four-year degree. This program lasts between 3 and 4 months.
- Participants in the International College Program - J-1 Academic Exchange (ICP Academic) participate in a program which mirrors the Walt Disney World College Program very similarly. Students may spend up to a full year working at the resort while taking coursework through the Disney College Program and distance learning at their U.S. sponsoring university. Alternatively, students may spend five months studying at their U.S. sponsoring universities and seven months working and taking classes at the Walt Disney World Resort. This program is available to current students and recent university graduates. As the student is technically a student of their U.S. sponsoring university, the student may be liable to paying tuition fees and other university related expenses to that university.
[edit] H-2B Alumni Program
- The H-2B Alumni Program allows participants to work at the resort as a seasonal employee while in the US on a H2B seasonal work visa. Candidates must complete their current program successfully with a positive rehire status and return to school for one semester in their home country before returning on an H-2B visa. The options for H-2B participants with regard to available roles are similar to those for the International College Program.
[edit] Cultural Representative Program
[edit] Positions available
During their interview, participants fill out a role preference sheet and can indicate by order of preference the type of role they would like to apply for. If a position is not available for the participant (or if the participant is not deemed suitable for that position) in their first choice area, the participant may be offered their second/third/fourth (etc.) choice.
Common to all positions at Disney Theme Parks are requirements which may involve the participant standing for extended periods of time (often for an entire shift) and all on-stage (i.e. areas with guest contact) roles will require the participant to be able to provide information to guests. For this reason, applicants must have a good command of the English language.
Participants on the Cultural Representative program may apply for positions in the following areas:
- Attractions
- Participants in the Attractions area work on what Disney has designated an 'Attraction'. An attraction is a ride or show. Applicants may be working loading or unloading guests to and from rides, performing memorized 'spiels' and safety announcements before and/or after shows or working at a Disney's FastPass distribution location. Here, participants may have to greet guests and answer questions, assist guests in entering and leaving the attraction, monitor guest safety at all times, perform a memorized spiel over a microphone, or maintain the cleanliness of the attraction.
- Food & Beverage
- Participants will work in one of Walt Disney World's Food & Beverage outlets such as 'counter-service restaurants' or 'drinks carts'. Food & Beverage is split into two distinct roles based on the nature of the food or beverage served:
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- Quick-Service Food & Beverage
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- Quick-Service Food & Beverage (QS F&B) outlets include counter-service restaurants (where the order is taken at a till a few meters in front of a counter and the customer then moves to a counter to pick up the order) and food/beverage carts (such as ice-cream carts, popcorn carts or drinks carts). Applicants in these roles are not tipped and may be working indoors or outdoors. Furthermore, participants may be in a position with a high volume of guest contact. Participants may be taking and providing orders at a counter-service restaurant or food cart, operating a computerized cash register, handling cash, checks or credit cards, bussing and cleaning tables, or working in a stock-room.
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- Full Service Food & Beverage
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- Full Service Food & Beverage (FS F&B) outlets is the designation given to table-service restaurants. Typically, this is a tipped role (tipped roles receive lower wages but keep gratuities left by guests). Often, prior experience in Food & Beverage is a benefit to applicants in the role. Participants in this role may take be taking orders, serving food and beverage items or be cross-utilized in various quick-service food and beverage locations across property as needed. Due to the theming of some restaurants, role-playing may be required. Positions may require service to outdoor dining locations. Bartending, Cocktail Serving and Pizza Delivery are also included in this category and as such, participants are required to have the flexibility to work late into the evening, early morning hours. Participants will work in high-volume guest contact areas with responsibilities such as taking menu orders, refilling beverages, dispensing and selling alcohol, carrying food and beverage items weighing up to 30 pounds, heavy lifting, bussing tables, keeping work areas clean and stocked, operating a computerized cash-register and handling cash, checks or credit cards. Participants may benefit from having organizational skills and an ability to multitask.
- Guest Relations
- Participants working in the Guest Relations area are on the 'front-line' of guest interaction. Often, the first Cast Member a guest sees or speaks to after entering a park will be a participant in the Guest Relations area. Participants will be greeting guests, answering specific questions about your country or giving lengthy, memorized tours of the theme park where they work. Often, participants will assist with guest problem-solving, assist with audience control, and may also be responsible for cash handling using a computerized system.
- Merchandise
- Participants in the Merchandise (Merch) role staff merchandise retail outlets in their work location. Merchandise outlets include shops and merchandise carts (such as Disney Pin Trading carts). Participants benefit from critical thinking multitasking abilities when participating in this role. Participants work in large, high-volume guest contact areas as part of a team or individually on outdoor carts. Participants must be comfortable handling large sums of money. In Merchandise positions, responsibilities may include operating a computerized cash register, handling cash, checks or credit cards, re-stocking shelves, heavy lifting, pushing and pulling, and light cleaning.
[edit] Work locations
Participants on the Cultural Representative Program will perform one of the above roles in a location at Epcot's World Showcase or Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge. Participants in the Guest Relations area may also perform a role at Epcot's or Disney's Animal Kingdom's entrances. The locations and roles (positions) available to participants on International Program vary according to program and preference in that order. Participants on the Cultural Representative Program-especially those working at Epcot will have different options open to them during their application process. For instance, Norwegian applicants may apply for a position in "Attractions" as an operator on the Norway Pavilion's 'Maelstrom' attraction. However, applicants from the United Kingdom may not apply for "Attractions" as their pavilion does not have an attraction.
The exact location for non-guest relations positions varies according to the country which the participant will represent. The locations for non-guest relations roles are outlined below.
Country | Work Location |
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Brazil | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
Botswana | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
Canada | Canada Pavilion, World Showcase at Epcot |
China | China Pavilion, World Showcase at Epcot |
France | France Pavilion, World Showcase at Epcot |
Germany | Germany Pavilion, World Showcase at Epcot |
India | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
Indonesia | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
Italy | Italy Pavilion, World Showcase at Epcot |
Japan | Japan Pavilion, World Showcase at Epcot |
Lesotho | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
Mexico | Mexico Pavilion, World Showcase at Epcot |
Morocco | Morocco Pavilion, World Showcase at Epcot |
Namibia | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
Nepal | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
Norway | Norway Pavilion, World Showcase at Epcot |
South Africa | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
Thailand | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
United Kingdom | United Kingdom Pavilion, World Showcase at Epcot |
Zimbabwe | Disney's Animal Kingdom and/or Disney's Animal Kingdom Lodge |
[edit] Applicant qualifications
Within the World Showcase at Epcot, there are eight independent participant companies that have contracts with the Walt Disney World Company. These companies were selected for the unique contributions in cuisine and/or merchandise that they offer from their home countries. Participants working at Epcot as part of the Cultural Representative Program are considered an employee for one of these companies though costumes (uniforms), name tags etc. are still issued by Disney. However, participants employed and paid by the specific company which runs that participant's pavilion. As such, there may be some slight additions to the requirements for application relating to how and where to apply.
In addition, applicants on the Cultural Representative Program must conform to the Walt Disney World International Program qualifications which are:
- Participant must be at least 18 years old.
- Participant must be able to speak conversational English.
- Participant must have an outgoing personality.
- Participant must be flexible with regards to work schedule as participants may have to work nights/weekends/holidays etc.
- Participant must be willing to share accommodation including a bedroom as participants will be housed at one of Walt Disney World's designated Cast Member housing complexes
[edit] International College Program
[edit] Positions available
During their interview, participants fill out a role preference sheet and can indicate by order of preference the type of role they would like to apply for. If a position is not available for the participant (or if the participant is not deemed suitable for that position) in their first choice area, the participant may be offered their second/third/fourth (etc.) choice. All options are open to all applicants (for example, any applicant may apply for a position in the 'Attractions' area).
Participants on the International College Program are often assigned to roles based on seasonal need and may be rotated based on peak time operational needs.
Note: At Disney Theme Parks, positions are referred to as "hosts" (for example, a participant working in an 'Attractions' position is referred to as an Attractions Host or Attractions Hostess. For clarity, the title of "host" has been omitted from the descriptions of roles available.
Common to all positions at Disney Theme Parks are requirements which may involve the participant standing for extended periods of time (often for an entire shift) and all on-stage (i.e. areas with guest contact) roles will require the participant to be able to provide information to guests. For this reason, applicants must have a good command of the English language.
Participants on the International College Program may apply for positions in the following areas:
- Attractions
- Participants in the Attractions area work on what Disney has designated an 'Attraction'. An attraction is a ride or show. Applicants may be working loading or unloading guests to and from rides, performing memorized 'spiels' and safety announcements before and/or after shows or working at a Disney's FastPass distribution location. Here, participants may have to greet guests and answer questions, assist guests in entering and leaving the attraction, monitor guest safety at all times, perform a memorized spiel over a microphone, or maintain the cleanliness of the attraction.
- Backstage Costuming
- Participants in the Costuming area work at any one of Walt Disney World's wardrobe departments throughout the Walt Disney World Resort issuing costumes (uniforms) and name-tags to fellow employees. Participants in this area are often the first person employees interact with before they start their shift. Participants in this role may be required to travel to work at any one of the costuming destinations on or off Walt Disney World's main resort area. This role can be physically demanding and requires heavy lifting and bending. This is a backstage role with minimal Guest interaction. In this role, participants may have to endure overhead reaching, bending and lifting, moving heavy costumes (uniforms) from location to location, issuing costumes (uniforms) to fellow employees, operating basic laundry equipment, checking garments, transporting locker bags, and some light laundry.
- Character Performer
- Participants in the Character Performer area work in costumes depicting a Disney character. Participants will have the opportunity to dress up as a Disney character (including but not limited to Mickey Mouse, Minnie Mouse, Donald Duck, Goofy, Pluto, Aladdin, Peter Pan, and Disney Princesses such as Belle, Cinderella and Jasmine) and interact with guests of all ages from around the world. The position is very physically demanding as the costumes are often hot and confining-especially in the summer Orlando weather with high temperatures and humidity. Participants may have to sign autographs and pose for photos with or without guests. Also, participants may take part in character dining experiences and/or perform in parade and/or puppeteer roles. Note: Applicants for this position must take part in an audition. Details of this audition should be requested from your relevant application agency or recruiter.
- Custodial
- Participants in the Custodial area work as janitors. Custodial participants are involved in cleaning and bussing tables, emptying trash cans, cleaning restrooms, sweeping & mopping indoor and outdoor areas, working with cleaning chemicals, vacuuming, dusting and cleaning pool decks. However, custodial participants perform another duty which causes them to be referred to as "Super-Greeters". As custodial participants travel around their assigned theme park or resort performing their other duties, they must also answer guest questions and assist guests where possible. As a result of this, custodial participants must have extensive knowledge of their theme park, resort or water park as well as daily operational updates (participants in this role could be asked questions ranging from parade and fireworks show times to locations of restrooms and first-aid stations). Therefore, this role has high-volume guest contact.
- Food & Beverage
- Participants will work in one of Walt Disney World's Food & Beverage outlets such as 'counter-service restaurants' or 'drinks carts'. Food & Beverage is split into two distinct roles based on the nature of the food or beverage served:
-
- Quick-Service Food & Beverage
-
- Quick-Service Food & Beverage can be further split into two distinct roles based on whether the participant is serving or preparing food:
-
-
- Quick-Service Food & Beverage
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-
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- Quick-Service Food & Beverage(QS F&B) outlets include counter-service restaurants (where the order is taken at a till a few meters in front of a counter and the customer then moves to a counter to pick up the order) and food/beverage carts (such as ice-cream carts, popcorn carts or drinks carts). Applicants in these roles are not tipped and may be working indoors or outdoors. Furthermore, participants may be in a position with a high volume of guest contact. Participants may be taking and providing orders at a counter-service restaurant or food cart, operating a computerized cash register, handling cash, checks or credit cards, bussing and cleaning tables, or working in a stock-room.
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-
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- Quick-Service Kitchen Only
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- Participants in the Quick-Service Kitchen Only (QS KO) role work backstage preparing basic food items in quick-service food and beverage areas. Participants in this role will gain entry-level experience in the culinary industry. This is a high-volume and faced-paced role and individuals may work independently or as part of a larger team. Participants may be involved with preparing and assembling basic food items, cleaning, stocking, working with basic kitchen equipment, reading and following basic recipes. This is a backstage role with minimal guest contact.
-
-
- Full Service Food & Beverage
-
- Full Service Food & Beverage (FS F&B) outlets is the designation given to table-service restaurants. Typically, this is a tipped role (tipped roles receive lower wages but keep gratuities left by guests. Often, prior experience in Food & Beverage is a benefit to applicants in the role. Participants in this role may take be taking orders, serving food and beverage items or be cross-utilized in various quick-service food and beverage locations across property as needed. Due to the themeing of some restaurants, role-playing may be required. Positions may require service to outdoor dining locations. Bartending, Cocktail Serving and Pizza Delivery are also included in this category and as such, participants are required to have the flexibility to work late into the evening, early morning hours. Participants will work in high-volume guest contact areas with responsibilities such as taking menu orders, refilling beverages, dispensing and selling alcohol, carrying food and beverage items weighing up to 30 pounds, heavy lifting, bussing tables, keeping work areas clean and stocked, operating a computerized cash-register and handling cash, checks or credit cards. Particpants may benefit from having oganizational skills and an ability to multi-task.
- Housekeeping
- Participants in this role take on housekeeping duties at one of Walt Disney World's resort hotels. Participants will clean guest rooms while adding "special touches" (for example, leaving milk and cookies in a room where children are staying). Important skills recommended for this role include attention to detail and the ability to work independently. Participants must be willing to endure physically challenging work, including repetitive bending and pulling, while cleaning multiple Guest rooms every day. Participants may have to lift heavy items, work with cleaning chemicals, make beds, empty trashcans, clean guest bathrooms, replenish linens, push large carts, and undertake dusting and vacuuming tasks. This role has limited guest contact and is primarily a daytime shift role.
- Lifeguard
- Participants in this role will perform lifeguard duties at one of the many resort swimming pools or one of the two water parks. Participants may be guarding heavily occupied swimming areas with water in various conditions (surf waves, bobbing waves, etc.), monitoring guest safety in water and on water park attractions (i.e. water slides), providing first aid and basic life support during guest illness/injury emergencies, and keeping pool areas clean. To qualify for this role, the participant must pass a swim test which is administered during the participant's arrival week. The swim test includes testing your ability to complete a 200-yard (183 m) swim in a reasonable amount of time, tread water for two minutes using only your legs, and swim 15 yards (13.7 m) underwater to recover a 10-pound (4.5kg) brick.
- Merchandise
- Participants in the Merchandise (Merch) role staff merchandise retail outlets in their work location. Merchandise outlets include shops and merchandise carts (such as Disney Pin Trading carts). Participants benefit from critical thinking multi-tasking abilities when participating in this role. Participants work in large, high-volume guest contact areas as part of a team or individually on outdoor carts. Participants must be comfortable handling large sums of money. In Merchandise positions, responsibilities may include operating a computerized cash register, handling cash, checks or credit cards, re-stocking shelves, heavy lifting, pushing and pulling, and light cleaning.
[edit] Work locations
The locations and roles (positions) available to participants on International Program vary according to program and preference in that order. Participants on the International College Program may work in any of Walt Disney World's four theme parks, two water parks or numerous resort hotels. Participants are often rotated based on peak-time operational need and may be cross-trained as such. For example, a participant in the Merchandise area may be moved from a shop in the Magic Kingdom to a cart in Disney-MGM Studios or a participant in the Attractions area at the Magic Kingdom's Fantasyland may be moved from "it's a small world" to Peter Pan's Flight.
Participants may be placed in (or rotated to/from) any of the theme parks (Magic Kingdom, Epcot, Disney-MGM Studios, Disney's Animal Kingdom), any of the water parks (Typhoon Lagoon and Blizzard Beach) or any of the Disney owned and operated resort hotels.
[edit] Applicant qualifications
The International College Program is designed for students who are currently enrolled in an accredited college or university and are pursuing a three- or four-year degree. Students enrolled in a vocational or two-year school are not eligible. Enrolled individuals must be between academic years and as such, the program will run during the participant's summer vacation. Program length can vary from two to four months but is typically around three months long.
The official International Program options page [1] has a notice stating "Please note, the International College Program is limited and may not be available in your country at this time". However, it is recommended that prospective applicants would apply through their nearest international procurement ally or the International Casting Office in Florida as a list of countries where the program does not run is not available. As such, it may be possible for the applicant to go through the application process in a country where the program does operate. In essence, while active recruiting is not taking place in many countries, applicants from those countries may be accepted through the recruitment channels of the Cultural Representative Program as well as the International Casting Office.
In addition, applicants on the International College Program must conform to the Walt Disney World International Program qualifications which are:
- Participant must be at least 18 years old.
- Participant must be able to speak conversational English.
- Participant must have an outgoing personality.
- Participant must be flexible with regards to work schedule as participants may have to work nights/weekends/holidays etc.
- Participant must be willing to share accommodation including a bedroom as participants will be housed at one of Walt Disney World's designated Cast Member housing complexes
Participants in the International College Program are often assigned to roles based on seasonal need and may be rotated based on peak time operational needs. Where possible, successful applicants will be offered their highest available role preference.
[edit] Housing
International Program participants are housed alongside College Program participants in all-inclusive gated-community apartment complexes which provide furnished apartments, public transportation to work locations and local shopping complexes, recreational amenities and computer labs. Rent is auto-deducted from each paycheck. The complexes are The Commons, Chatham Square, Vista Way and the Treehouse Villas (formerly the Treehouse Villas at the Disney Institute). The Commons, Chatham Square and Vista Way are located across Interstate 4 from Walt Disney World and are approximately 10 minutes drive from work locations. The Treehouse Villas are adjacent to Disney's Saratoga Springs Resort & Spa and the Downtown Disney entertainment complex.
Typically, Cultural Representative Program participants are housed in The Commons while International College Program participants could be housed in any of the four complexes.
Housing options range from 1 to 4 bedroom units, shared by 2 to 8 roommates (two participants per bedroom). Assignments are based on availability though preference may be noted. Security is provided 24 hours, and residents must show ID to enter at all times. Guests are only permitted when signed in by a resident, and are not permitted to remain in the particular complexes past 1:00 am. This includes participants from other College Program and International Program housing complexes after 9 PM. There is no co-ed housing and all apartments are non-smoking.
[edit] Application process
To apply for the Walt Disney World International Program, applicants must contact one of the contracted in-country agencies[2] that assist with International applications or the International Casting office[3] with their CV (résumé) and cover letter. They will give more information and show how to apply from each individual country. Some countries hold a preliminary interview (usually by phone) before issuing an invitation to a scheduled Walt Disney World International Program presentation and interview. If you qualify, you should receive an invitation approximately four weeks before a scheduled presentation and interview. In some cases, the invitation is issued at the end of the phone interview. Presentations are held in a variety of countries throughout the year and all applicants must view the entire presentation before being allowed to participate in an interview. Presentations outline key components of the program and provide details on housing, work locations and roles, and visas etc. In some cases, applicants may have to travel (possibly even to another country) to meet with one of the recruiters from Disney Worldwide Services, Inc. All travel costs incurred to and from the presentation will be at the applicant's own expense.
[edit] Travel and visa information
Disney Worldwide Services, Inc., and affiliated companies will assist participants in obtaining the appropriate visa to provide United States work authorization for the International Program. Participants are responsible for the cost of the visa and any additional reciprocity fees in the home country, as well as travel costs to the closest U.S. Embassy or Consulate to obtain the visa. This visa authorizes employment for Walt Disney World Co. and affiliated companies only, it is not valid for work with any other US company. Upon approval of a visa, travel itineraries must be arranged in conjunction with the Walt Disney World International Program arrival policy. Depending on the program and/or role placement, participants will be responsible for transportation costs to and from their home countries. In the event of Termination, the visa is revoked and the participant must leave the United States immediately.
Participants may also be responsible for all or part of their travel expenses to and from Walt Disney World.
[edit] Learning experience
The Disney Learning Center offers self-directed computer classes that can be taken in the participant's own time, along with books and videos on various management and leadership philosophies. Participants can also sign up for various seminars similar to those offered on the Walt Disney World College Program.
[edit] See also
- Walt Disney World College Program - The USA version of the International College Program.
- Walt Disney World Resort
- Vista Way
- Chatham Square
- Treehouse Villas
[edit] External links
[edit] References
- ^ Disney Worldwide Services Inc.. Walt Disney World Resort Career Opportunities (Options). Retrieved on December 30, 2005.
- ^ Disney Worldwide Services Inc.. Walt Disney World Resort Career Opportunities (How to Apply). Retrieved on December 30, 2005.
- ^ Disney Worldwide Services Inc.. Walt Disney World Resort Career Opportunities (How to Apply-All Other Countries). Retrieved on December 30, 2005.