Talk:Vonage
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[edit] External links
Vonage is not alone. Many companies now provide commercial VoIP service. But this isn't the place to list them. In particular, links to competitors' adsites (for example, offering "comparisons" to Vonage) aren't appropriate in Wikipedia. See What_should_not_be_linked_to for details. --Tom Allen 03:13, 31 December 2005 (UTC)
[edit] Comments on service
As a customer for 1 year, vonage has worked like a charm along with my high speed dsl connection. The price is extremely affordable, the equiptment is easy to set up. Only the very occasional problem of a bad connection occurs, less than what I had with traditional phone lines. The extra features like call forwarding (to my cell phone!), voicemail, and being able to login in to view my call history is awesome. I hope vonage does well in the future, I do not want to see a Verizon monopoly. If you have concerns about 911, then make sure you set it up correctly, and have the direct number to your local police and fire departments handy near the phone just in case. I have called 911 one time and it worked like normal. I love that I get home phone calls directly to my cell phone all day, and, AT NO EXTRA COST! HIGHLY RECOMMENDED! fyi - I live in rural NJ.. if such a place exists anymore.
Hoppfl 23:11, 26 October 2006 (UTC)
- Didn't know wiki was for customer complaints. I have had none of the above problemsHarleymcc 12:46, 20 December 2005 (UTC)harleymcc
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- Creativematters: Harleymcc is right -- try epinions instead of wikipedia for your gripe. I'm commenting, though, to let you know that you can probably fix problems 1, 2, and possibly 3 by logging in to your account, selecting the 'features' tab on the dashboard and changing the bandwidth from 90 Kbps to 50. (Or 30 if necessary.)
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- This probably doesn't belong in WikiPedia either, but I figure you're not the first person who'll come here with a complaint, and maybe they'll find the information useful too. -- Heath 66.32.1.24 02:31, 2 January 2006 (UTC)
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- Vonage works amazing well for me! Arcking
I strongly believe there should be a section here documenting to some quantitative degree the success customers have with Vonage or the cancellation rate - something that can gauge the actual usefulness of Vonage, and the degree to which Vonage is an actual substitute for POTS, which it claims to be. Perhaps something outlining a few strange parts of the usage contract, including high cancellation fees - or - the up to an hour or more delay users experience when trying to cancel service. I personally admit that I struggled to cancel Vonage, after my trial with them - but also admit that perhaps Vonage does work very well for others. This discussion should be presented on this wiki page in a balanced but accurate fashion. Adrade 23:25, 12 May 2006 (UTC)
- Note that the cancellation fee is only if you cancel after 30 days, and before a year. Its all in the TOS. And really, the cancellation isn't that big for a service, just think of cell contracts! Arcking 03:09, 24 June 2006 (UTC)
Everyone, please remember WP:NOR. Wikipedia is here to document what reliable sources have to say about subjects of interest, not conduct research on its own. --StuffOfInterest 12:24, 5 September 2006 (UTC)
Someone who probably works for Vonage deleted my comments so I have to now repost them. The unethical individual who deleted my post is 68.197.142.14. Clearly it's ok to discuss the upside but the truth about some customers like myself who experience problems are deleted. So much for freedom of speech by the unethical. Discussion is just that, discussion. As a user of the service which is the subject of the article, I have the right to discuss my experience with the service unless the word 'discussion' has recently been redefined. People come to Wikipedia to learn more about things including services. My right to express my experience in discussion is valid and of benefit to other users or people considering the service. The good and the bad opinions have a right to be discussed in the discussion area. The service is problematic. Only sign up if you feel you can live with the following: 1) spontaneous dropped calls in the middle of conversations. 2) people can hear you speak but you can't hear them respond. 3) when you don't answer your ringing phone, sometimes your phone will just keep ring continuously long after a caller has hung up. 4) non-responsive and incompetent customer service. The last inquiry I sent was never even responded to. On the phone you have to hold for a LONG time. By the way, the adjustments to bandwidth did nothing for my service. Chronic dropped calls are the norm and I have Comcast premier cable internet. If anyone has the opinion that user experiences are not appropriate in 'discussion' please cite the wikipedia policy that states it. If it's your opinion and not supported by wikipedia, please keep it to yourself until it becomes policy as it's meaningless.
[edit] NPOV ad vs info
poor grammar and free ad by line seems to emanate from this article
- Like what? Please provide examples. --Pianohacker (Talk) 23:44, 17 March 2006 (UTC)
Vonage works great for me. I love it!
71.208.211.146 15:47, 21 May 2006 (UTC)
The first section appears to be a vonage ad. it seems a bit too much like vonage corprate speak. We might want a rewrite to make it more informative less ad like.
[edit] Removing NPOV Template
NPOV Tag appears to have overstayed it's welcome. Originated in Revision as of 22:39, 2 March 2006 and is showing up on sites using wikipedia content like (suggested link in copyedit project): http://www.spelledwrong.com/vonage%20jingle.htm [Spelledwrong.com!!! How embarrasing.] Since the article is at least five times longer than that date. I'm taking it boldly out! FrankB 23:57, 7 April 2006 (UTC)
[edit] Skype & SIP?
Quote:SIP support: Vonage uses a Session Initiation Protocol gateway for its software, but it does not extend this feature to Internet dialing (a service available for free in Google Talk and Skype, for example).
Since when did Skype have any support for SIP? 84.9.25.59 10:55, 9 May 2006 (UTC)
Google Talk doesn't yet support SIP, so I removed Skype and Google Talk, instead of linking to paid software that supports SIP. (Arcking)
[edit] features?
this article is all about their crappy service and lousy IPO and their woo-oo-woo-oo-oooh. does anyone know what features vonage has? does it just work like a regular old phone?
-And why hasn't anyone mentioned their bias against Nerds in their internet ads?
Justforasecond 07:07, 7 July 2006 (UTC)
- Vonage actually does have some unusual features. Voicemail can notify an e-mail address with the phone # of the caller (and, coincidentally, most cell phones have an e-mail address that can be used to send text messages to them). Voicemail is also accessible online, which allows you to listen to your messages and delete them online. This also opens the possibility of archiving your voice mails on a computer or CD... as well as freeing you from Press-1-to-do-such-and-such Hell. There's also a capability called SimulRing that will make up to (I believe) 5 other phones ring when the Vonage line rings. The first to answer gets the call. It can be tricky, though, because the first voice mail/answering machine to pick up takes the call, and if the Vonage box is not online, none of the phones on the SimulRing list will ring. Overall, though, it's an interesting service with some unusual features that requires a little more thought than a normal phone line to get the most out of. -- Pluggo
[edit] V-Phone
Hi, I was looking for more information on the V-Phone and I was wondering exactly how it works? Thanks! 216.220.15.211 05:13, 26 August 2006 (UTC)
Does anyone know anything more about the USB adapter described on the main page? Like links to a site that has it for sale (or even more info about it) possibly? --Pluggo Try: Vonage V-Phone & SoftPhone Forum
