Talk:Verizon Online DSL

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[edit] original research


I have removed the following original research from this page. Please do not readd unless it can be supported by published, trusted, and verifible sources. This wikipedia requirement must be satisfied irrespective of accuracy of stated information. (which btw, the below information is only partially accurate at best 216.69.223.249 10:04, 5 October 2006 (UTC))

Verizon Technical Support is divided into three groups. Level/Tier 2 agents which directly take calls from customers and give them inmediate support being DSL or Dial-Up, on different departments, then if they are unable to resolve the situation a higher level is available, known as Level/Tier 3 or Mentors, which can assist Level 2 Technicians or can take direct control of the call. The final line are the TSET Supervisors. Asking for a supervisor will get you in touch with a TSET agent. Another interesting thing to know is that from all the Call Centers that Verizon employs, only three of them, for Tech Support, are located in the United States, and the rest are Next-Door or Off-Shore. Calling Verizon Business Technical Support, you will be speaking with a Level 2 Technician. Level 3 agents mentor/assist Level 2's and take ownership of any escalated calls.

--216.69.223.249 07:55, 12 September 2006 (UTC)

Now that I've thought about it, that would count as original research, so leaving this out stands with policy. Calling 1-800-567-6789 would give you those answers though. I think its fine that it doesnt go back in. BTW, I didnt write that whole thing or anything. I edited it a little from experience. Though, unpublished information is part of what makes Wikipedia better than an encyclopedia. But until there is published evidence, I wont put it back.--Thomas Exciting 23:10, 12 September 2006 (UTC)



the article has no information about verizon business dsl. there are more than 2 speed packages, the highest currently offered being 7.1/768. TSET's should be classified as level 1

- TSET or any non public information regarding the Verizon DSL support structure should not be present *at all* in the wikipedia article for Verizon DSL. Please find this material in sources suitable for citing. Do not include original research on wikipedia. --216.69.223.249 07:55, 12 September 2006 (UTC)

[edit] POV

This line strikes me as distinctly POV:

"However, many analysts are correctly seeing these lower prices merely as introductory "bait and switch" loss leader campaigns."

Further, the article that is cited for that line focuses on SBC, not Verizon so it is a weak reference. --70.106.219.145 05:28, 7 September 2006 (UTC)

I have removed this line. The practice is not a 'bait and switch' because the service that was originally offerred for the advertised price is available. No switch has been made. The practice is described as a loss leader 'of sorts' by the citation. I disagree. I certainly dont think the source qualifying the comparision is sound enough reference to declare it a for certain 'loss leader campaign' on this page so it has been removed. --216.69.223.249 08:46, 12 September 2006 (UTC)


Is 216.69.223.249 working for verizon or what's the deal here?

- no I do not work for Verizon. Please remember to sign your edits Thomas. 216.69.223.249 10:04, 5 October 2006 (UTC)

[edit] RUE THE DAY.. REMEMBER THE TERRIBLE TSETS

[edit] Price hike after 1 year?

"This price is locked in for 12 months after which the monthly price rises to the mid-$30's."

Is there any fine print available on the web which shows this? I can't seem to find it on Verizon's website at all. Not even in their disclaimer.