Talk:U-Haul
From Wikipedia, the free encyclopedia
Contents |
[edit] Factual Errors
- What factual errors????? Please specify - thanks, if not I will erase the tag. Themepark
[edit] How much should I include on the page?
TM-10' DC-14' EL-17' GH-24' JH-26'
LV-4x6 (rare) UV-4x8 AV-5x8 RT-Ramptrailer 5x9 (rare) MV-5x10 RV-6x12
if a trailer has an "O" as part of the last letter then it is open (no top). ie.: LO-4x6 open
TB-Towbar (rare) TD-Tow Dolly AT-Autotransport
all equipment numbers should have four numbers and a single letter after them ie.: DC 2546 J
if they have four numbers before and after without a letter they are an older model. They were manufactured before we had suffixes (the single letter) and we call the four numbers preceding the identity code the "Fleet Number" ie.: 1234 LV 4567 1234 would be the Fleet Number
The nation is broken down into Districts. Each district is broken down into MCO's or Marketing Companies. Each Marketing Company has a MCP (Marketing Company President), an EA (Executive Assistant) and a TCM (Traffic Control Manager). Under the TCM you will find RMs (Reservation Managers). When you call the regional office you will most likely be speaking to a RM. The highest you will get if you ask for the "boss" is the TCM.
Each MCO is in charge of a number of centers and dealerships. The centers are taken care of by GMs (General Managers) and the dealerships are taken care of by AFMs (Area Field Managers). Under the GM you have CSRs (Customer Service Representatives). The center is operated by the GM who is under direct authority of the MCP. The centers get paid by the U-Haul company. The manager gets a salary. Each dealership is a privately owned business working with U-Haul. The business operates its own hours and does not own any of the equipment U-Haul assigns to it. The dealership makes a small commission on every rental and actually pays U-Haul for the right to rent the equipment.
[edit] Cleanup
The last section "Safety Issues" needs to be cleaned up badly. I'd do it if not for the fact that I'm in finals right now and don't have time (or the knowledge about U-Haul) to do it properly. The Chief 16:41, 8 December 2005 (UTC)
Fixed the 1st paragraph. Seems one-sided though with only listings of negative reports. Perhaps someone has a more objective take on it. --Whatthree16 00:01, 10 December 2005 (UTC)
I worked at an MCO for two years in the past and we heard this stuff (safety issues) all the time. It's mainly due to the fact that U-Haul has a bigger rental product than anyone else. U-Haul has repair shops working non-stop to keep equipment up to par. You don't want everyone and their brother writing about "incidents" they've heard off the news or in the paper. The article would go on forever. It should be limited to major investigations.
I believe I have balanced the final paragraph. Someone else must obviously be the judge of the work. TuckerIsGod 2/13/06
The last paragraph under Rental Rates is incorrect and sounds like its coming from a disgruntled and biased source. When you make a reservation at U-Haul, you select a *preferred* location and *preferred* pickup time for your rental truck. Traffic downloads the reservation to the nearest center that has the equipment available. The center then calls the day before the rental to confirm pickup time and location with the customer. When a time and location is agreed upon, the truck will be there UNLESS there are unforseen circumstances such as:
- Other customers not returning on time.
- Broken down equipment due to customer neglegence.
If you made a reservation, why wouldn't U-Haul want to fulfill it? Less rentals means less money. --Tiresia 21:01, 14 May 2006 (UTC)
U-haul *does* have a reputation for not fulfilling reservations, after taking an online reservation and charging a $5 reservation fee. This practice can be especially annoying to movers who are depending upon a truck and are told that they cannot have one due to someone else's fault, no matter how far in advance the reservation was made. Perhaps a section should be added for criticisms of U-Haul's reservation policy.- Pickle1999
Yeah I put that in there because I had "reserved" a truck with them only to find out the day before my move that a "confirmed reservation" does not mean anything with U-Haul. I've reworded the paragraph to sound less vindictive (hey, I was pissed at the time) but I still think it's worth having as a warning to people who may be forced out of an apartment regardless of if they have a truck or not. --66.222.240.194 20:00, 2 July 2006 (UTC)jay
Yes, the "confirmed reservation" does cause a problem to the customers. I rented the U-Haul to only found out that they canceled our reservation the morning we wanted to move-out, and ended up with a higher price truck. I really don't see the point of reservation made there! Not to mention the extremely low quality service/facilities which I won't point it out here. The customers deserve to know this - bistari July 25, 2006
[edit] "Safety Issues"
With respect to the explanation that safety conditions in Canada are worse because of harsh climate, I think this counts as "original research" as it's not found elsewhere. I've added citations and cleaned up the first Safety Issues paragraph, and tried to balance it by adding a paragraph of U-Haul's replies.
--- "safety conditions are worse because of "HARSH CLIMATE" " - that makes no sense - clearly if other vehicles are able to run safely in Canada - climate is of no issue. I'm sure driving a truck in hot climates has an equal number of issues. This is a biased comment.
Because no one else has been active here for a while, I removed the neutrality and clean-up tags, but if someone thinks it's still not balanced, chuck away.
[edit] Reservations
The class action (Rosenberg v. U-Haul, Case # 144045) was filed in July 2002 in Santa Cruz Superior Court. A three week trial ended in April 2006. Judge Stevens held that U-Haul's conduct violates the California Consumer Legal Remedies Act, the Unfair Competition and the False Advertising laws. The injunction applies to transactions in California except for dealer originated in town (round trip) transactions and orders U-Haul to stop using the term "Confirmed Reservation."
Primary source: http://64.166.146.51/openaccess/CIVIL/civildetails.asp?casenumber=CV144045&courtcode=A&dsn=&casetype=CIS
