Transport InfoLine

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The Transport InfoLine is a telephone and web-based information service for public transport in New South Wales. Originally designed as a telephone information service for metropolitan Sydney, its scope has been extended to include transport in country areas. The InfoLine is commonly known by its telephone number, 131 500. The service is provided under contract to the New South Wales Ministry of Transport.

The service allows users to plan journeys spanning multiple transport modes and transit operators, and is marketed across the city's public transport network.

1 Telephone
2 Website
3 References
4 External links

[edit] Telephone

Around 2.24 million calls were made to 131 500 in the 2005-06 financial year, down slightly on the previous year. This coincides with significant upgrades to the service's website. Around a third of calls are handled automatically by an interactive voice recognition system. The remainder is directed to a call centre.

A parallel teletype service for hearing and speech impaired customers is available on 1800 637 500.

[edit] Website

The Transport InfoLine website is located at http://www.131500.info. In addition to providing fare and transit operator information, the site offers a journey planner feature that gives customers maps and directions for travel. Over the course of 2005-06, a monthly average of 341,096 visitors accessed the site—a 135 per cent increase on the previous year. According to the Ministry, over 22 million web pages were downloaded by these customers.

[edit] References

Ministry of Transport Annual Report 2005-06, p. 30

[edit] External links

Transport InfoLine website

Public transport operators in metropolitan New South Wales
Government	Automated Fare Collection System \| Independent Pricing and Regulatory Tribunal \| New South Wales Ministry of Transport \| Rail Infrastructure Corporation \| Tcard \| Transport InfoLine \| Transport Infrastructure Development Corporation
Rail	Airport Link \| CityRail \| Metro Transport Sydney \| Veolia
Ferry	Cronulla Ferries \| Matilda Cruises \| Palm Beach Ferry \| Newcastle Buses & Ferries \| Sydney Ferries
Bus	Busabout \| BusLink \| Busways \| Caringbah Bus \| ComfortDelGro Cabcharge \| Forest Coach \| Hopkinson's \| Interline \| Metro-link \| Newcastle Buses & Ferries \| Punchbowl Buses \| Shorelink \| Sydney Buses \| transit first \| Veolia \| Western Sydney Buses
Taxi	Taxis in New South Wales \| Cabcharge
Public transport in metropolitan New South Wales \| v • d • e

Major public transport infrastructure in metropolitan New South Wales
Commuter bus:	100 series \| 200 series \| 300 series \| 400 series \| 500 series \| 600 series \| 700 series \| 800 series \| 900 series \| Blue Mountains \| Central Coast \| Illawarra \| Newcastle \| NightRide
Rapid bus:	Liverpool-Parramatta T-way \| North-West T-way (under construction)
Commuter rail:	Airport & East Hills Line \| Bankstown Line \| Carlingford Line \| City Circle \| Cronulla Line \| Cumberland Line \| Eastern Suburbs Line \| Illawarra Line \| Inner West Line \| North Shore Line \| Northern Line \| Olympic Park Line \| South Line \| Western Line Under construction / planning: CBD Rail Link \| Epping to Chatswood Line \| North West Rail Link \| South West Rail Link
Regional rail:	Blue Mountains Line \| Hunter Lines \| Newcastle & Central Coast Line \| Picton to Bowral Line \| South Coast Line \| South Coast to Southern Highlands Line \| Southern Highlands Line
Other rail:	Metro Light Rail \| Metro Monorail
Commuter ferry:	Eastern Suburbs \| Hunter River \| Inner Harbour \| Lane Cove River \| Manly \| Parramatta River \| Pittwater \| Port Hacking \| Taronga Zoo
Public transport in metropolitan New South Wales \| v • d • e