Stream International

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Stream International, which deals in Technical Support and Customer Services outsourcing, currently employs over 12,000 employees world-wide at about 20 call centres. ECE(Held by HIG Capital) has spent the last few years buying up competing outsourcing companies, such as Stream in 2004. In this take over ECE was assimilated into Stream and Stream's catch phrase became "Exceptional Customer Experience" (the original title of ECE).

Contents 1 History 2 Executive Leadership 3 Awards 4 Different Call Centers 4.1 Glace Bay Center 4.2 Watertown Center 4.3 Belleville Center 4.4 London Center 4.5 Chilliwack Center 4.6 Saint John Center 4.7 Beaverton Center 4.8 Dallas Center 4.9 Tampa Center 4.10 Sergeant Bluff Center 4.11 Santo Domingo Center 4.12 Derry Center 4.13 Dublin Center 4.14 Velizy Center 4.15 La Coruna Center 4.16 Angers Center 4.17 Helsingborg Center 4.18 Amsterdam Center 4.19 Berlin Center 4.20 Szezecin Center 4.21 Milan Center 4.22 Sardinia Center 4.23 Tunis Center 4.24 Mumbai Center 5 See also

[edit] History

Originally founded as an adjunct service for a large software reseller in 1983, Stream began working as an independent revenue-generating division in the mid-1990s. Since then, Stream has provided support for tens of millions of customers worldwide, with a focus on blue-chip companies. Stream currently manages more than 45 million contacts a year via voice, e-mail, and chat support.

[edit] Executive Leadership

Toni J. Portmann - President and CEO
Tom Andrus - Vice President and CFO
Laurie Brashear - Chief People Officer
Christof Abrahamse - CEO, Stream EMEA
Zia Shiekh - CEO, Stream APAC
Donald Vaters - CEO
Kira McVicar - Vice President

[edit] Awards

2005
- Global Services 100: #1 Best-Performing Call Center Firms 2005
- Established Business of the Year Chilliwack Chamber of Commerce Business Excellence Awards
- Employer of the Year Chilliwack Chamber of Commerce Business Excellence Awards

2004
- Employer of the Year Chilliwack Chamber of Commerce Business Excellence Awards

2003
- Customer Inter@ction Solutions™ MVP Quality Award

Five separate SSPA STAR Awards (Software Technical Assistance Recognition) Award since 1998

2002
- European Call Centre of the Year by Call Centre Focus magazine
– Stream Belleville, Ontario: First Canadian Contact Center to receive SCP Certification
– Customer Inter@ction Solutions™ Teleservices Agencies Top 50 Award
– CRM Industry Award
– First North American Contact Center to receive SCP Certification
- Customer Inter@ction Solutions™ MVP Quality Award

2001
- Service & Support Professionals (SSPA) Hall of Fame Lifetime Achievement Award 2001
- CRM Industry Award – Derry, UK
- Received the “Top Vendor” Award from our largest Internet service provider client
- European Call Centre of the Year by Call Centre Focus magazine
- Support Center Practices (SCP) Certification for EMEA centers - Customer Inter@ction Solutions™ MVP Quality Award

2000
– Named “Vendor of the Quarter” by the largest independent software provider

[edit] Different Call Centers

[edit] Glace Bay Center

One such call center is located in downtown Glace Bay, Nova Scotia, Canada. It is the number one employer of Glace Bay and currently employs about 1400.

[edit] Watertown Center

Another such center is located in the city square of Watertown, New York, America. It also used to be a Woolsworth store, but it went out of business and Stream now uses it to conduct calls for Sirius satelitte radio, Samsung, and Tom Tom GPS.

[edit] Belleville Center

Located in Belleville, Ontario, Canada. Stream is one of the number one employers in the city. Various companies, (Dell Canada, HP, Fujitsu, Road Runner, and Western Digital) technical support are outsourced at this location.

[edit] London Center

Located in London, Ontario, Canada, Stream employs about 1400 people. Stream London participates in a wide variety of community-based events, including local charities, schools and non-profit organizations.

[edit] Chilliwack Center

Located in Chilliwack, British Columbia, Canada

[edit] Saint John Center

Located in Saint John, New Brunswick, Canada. Opened October 28th 2005

[edit] Beaverton Center

Located in Beaverton, Oregon, a city just outside Portland, Oregon, Stream outsources call center duties for a wide variety of tech companies.

[edit] Dallas Center

Located in Dallas, Texas.

Out of business

[edit] Tampa Center

Located in Tampa, Florida.

[edit] Sergeant Bluff Center

Located in Sergeant Bluff, Iowa. Opened October 5th 2006

[edit] Santo Domingo Center

Located in Santo Domingo, Dominican Republic. Opened September 26th, 2006

[edit] Derry Center

Located in Derry, United Kingdom

[edit] Dublin Center

Located in Dublin, Ireland. Opened March 14th 2005

[edit] Velizy Center

Located in Velizy, France

[edit] La Coruna Center

Located in La Coruna, Spain

[edit] Angers Center

Located in Angers, France

[edit] Helsingborg Center

Located in Helsingborg, Sweden.

[edit] Amsterdam Center

Located in Amsterdam, Netherlands

[edit] Berlin Center

Located in Berlin, Germany

[edit] Szezecin Center

Located in Szezecin, Poland. Opened November 5th 2005.

[edit] Milan Center

Located in Milan, Italy

[edit] Sardinia Center

Located in Sardinia, Italy

[edit] Tunis Center

Located in Tunis, Tunisia

[edit] Mumbai Center

Located in Mumbai, India.

[edit] See also

• Call_centers
• Tech_support
• Computers
• Telephony