Organizational performance
From Wikipedia, the free encyclopedia
Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives).
Specialists in many fields are concerned with organizational performance including strategic planners, operations, finance, legal, and organizational development.
In recent years, many organizations have attempted to manage organizational performance using the balanced scorecard methodology where performance is tracked and measured in multiple dimensions such as:
- financial performance (e.g. shareholder return) - customer service - social responsibility (e.g. corporate citizenship, community outreach) - employee stewardship
[edit] See also
People involved in research
[edit] References
- Kanter, R. M., Binkerhoff, D. (1981). Organizational performance: recent developments in measurement. Annual Review of Sociology, Vol. 7. pp. 321-349.
