NuComm International

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NuComm International is a Canadian-based provider of customer relationship and contact center services.

Contents 1 History 2 Current offices 2.1 Ontario 2.2 New Brunswick 2.3 Philippines 2.4 USA 3 Previous offices 3.1 Ontario 4 Criticisms 5 Clients 6 External links

[edit] History

In 1991, NuComm CEO Réal Bergevin founded John Moss Associates, a consulting and training company specializing in contact center management.

Réal and his colleagues worked to improve the efficiency and effectiveness of over 60 contact center operations with strategic planning, staff management, quality management, customer service, technology and performance management techniques.

In 1996, Réal collaborated with his wife, Anne, to expand the business to that of a full-service contact center services provider. NuComm was born. NuComm quickly grew from a single call centre to an international company.

[edit] Current offices

[edit] Ontario

• St. Catharines - Head Office
• Barrie
• Brockville
• Chatham
• Cobourg
• Owen Sound
• Sault Ste. Marie
• Temiskaming Shores
• Toronto

[edit] New Brunswick

• Oromocto

[edit] Philippines

• Manila

[edit] USA

• Wichita, Kansas
• Lafayette, Louisiana

[edit] Previous offices

[edit] Ontario

• Welland

[edit] Criticisms

[edit] Clients

NuComm International provides customer care for a number of companies. Some companies offer large Campaigns and some require only a few agents.

[edit] External links

• Nucomm International homepage
• Tandim - A NuComm Application