Lithium Technologies
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Lithium Technologies is an online customer support and brand loyalty company based in Emeryville, California.
Some of the company's services include Forums, Live chat, Instant Messenger, but the company offers a wide range of online customer interaction tools. Lithium's products are delivered on a hosted basis rather than as traditional packaged software.
Lithium was founded in 2001 as a spin-out from GX Media, which hosts a number of popular gaming sites including Gamers.com. The company's founders include Michel G. Thouati, who had previously run engineering at Ofoto, and Lyle Fong, who also founded GX Media. The company sells exclusively to enterprise customers, including Sony, Dell, Nintendo, and Cingular. Lithium Technologies is a closely held company whose financial results are not publicly available.
Because of the company's history serving customers in the video game industry, Lithium's online forums have been subject to repeated "hacking" attacks. Most security vulnerabilities were eliminated in 2003 when the company implemented new request authentication techniques that prevent spoofing.
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