Liberum Help Desk

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Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source license and is free to download and use. The project is maintened by Doug Luxem.

1 License
2 Features
3 History
4 See also
5 External links

[edit] License

Liberum Help Desk is release under the GNU GPL.

[edit] Features

Completely web-based interface
Windows authentication or integrated database authentication
E-mail updates with case notes and solutions
Automatic case routing base on ticket category
Reporting on support rep activity and case categorization
Written in Active Server Pages and VBScript
May use Micrososft SQL Server or Microsoft Access as a database engine

[edit] History

The first release was in June, 2000. The current stable release is version 0.97.3 and was made available in August, 2002. There is currently a beta release available which offers additional features such as file attachments and support rep groups.