IBM WebSphere Commerce
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IBM WebSphere Commerce is the industry leading next-generation e-commerce software solution. It is the single, unified platform which offers the ability to do business directly with consumers (B2C), with businesses (B2B), and indirectly through channel partners (indirect business model), or all of this simultaneously. WebSphere Commerce is Java language written software, running on the Java - Java EE - platform and is using open standards, such as XML, and Web services. It is proprietary IBM's software product, within the WebSphere middleware brand.
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[edit] Versions
It all started back in 1996, with the product called Net.Commerce, starting with versions V1.0, V2.0, V3.1, and V3.2. In 2001 the Net.Commerce product was renamed to WebSphere Commerce, releasing versions V4.1, V5.1, V5.4, and V5.5.
See history in Looking back
The last three versions since 2004 are described in detail in their respective InfoCenters:
- Version 5.6 InfoCenter
- Version 5.6.1 InfoCenter
- Version 6.0 InfoCenter
There are three flavours of WebSphere Commerce:
- Enterprise: WebSphere Commerce Enterprise (note: previously known as WebSphere Commerce Business Edition)
- Professional: WebSphere Commerce Professional
- Express: WebSphere Commerce Express
Each WebSphere Commerce runtime environment is matched with it's own development environment:
- WebSphere Commerce Developer: WebSphere Commerce Developer
[edit] Platforms
There are many operating systems on which WebSphere Commerce can run (i.e. AIX, OS/400, Solaris, Windows, Red Hat Linux, SuSE Linux - Linux on xSeries, pSeries, iSeries, and zLinux). Different web servers can be used (i.e. IBM HTTP Server, Internet Information Services, Sun Web Server), and various databases (i.e. DB2, Oracle, and Cloudscape based on Apache Derby - for development environment only). The supported application server platform is WebSphere Application Server. The recommended tool for developing WebSphere Commerce sites is Rational Application Developer.
Pages detailing prerequisites, supported operating systems, databases and servers per each release:
- IBM - WebSphere Commerce, version 5.6 - prerequisites, supported operating systems, databases and servers
- IBM - WebSphere Commerce, version 5.6.1 - prerequisites, supported operating systems, databases and servers
- IBM - WebSphere Commerce, version 6.0 - prerequisites, supported operating systems, databases and servers
[edit] Features and benefits
New in V6 Enhancements:
- Enhanced Search & Navigation through improved integration with WebSphere Content Discovery (note: complementary product) for easier search-based merchandising and natural language search.
- Enhanced Web Analytics with auto-tagging and custom Coremetrics reports for promotions and campaigns, B2B transactions, Sales Center, Gift Center and A/B Testing.
- SOA Enhancements such as packaged Web Services for integration to external order management and ERP systems and the ability to model WebSphere Commerce processes in BPEL.
- Web Content Management through integration with IBM Workplace Web Content Management for improved handling of structured and unstructured content (for example how-to guides, news articles).
All V6 versions (Express, Professional and Enterprise) of IBM WebSphere Commerce Family include the following features, and additional features:
- Quick and easy installation
- Complete solution
- Streamlined Starter Stores
- Multi-cultural support
- Advanced Order Management
- Marketing and Merchandising using Marketing and Merchandising Tools
- Analytics and business intelligence using Coreometrics Cross-Channel Analytics or WebSphere Commerce Analyzer (WCA)
- Operational reports
- Customer care
- Payments using WebSphere Commerce Payments or Payments plug-in
- Powerful integration capabilities
- Catalog import utility
- Easy to use tools (Web-based framework called WebSphere Commerce Accelerator)
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- Product Management Tools
- Store Style Editor
- Change Page Text Editor
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- Fast-path documentation
- Open standards support - Built on accepted, industry standards like Java technology, JavaServer Pages, Enterprise JavaBeans (EJB) and XML, WebSphere Commerce can be easily integrated to your existing, in-house developed middleware and systems including IBM CICS, IBM WebSphere MQ, IBM IMS products and SAP R/3.
- Broad platform support
- Developer tools, standards-based, rapid application development environment that uses and extends the award-winning WebSphere integrated team-development environment.
The V6 Professional and Enterprise versions include also the following features and additional features:
- Gift Center for WebSphere Commerce provides retailers with a complete multichannel gift registry solution.
- Sales Center for WebSphere Commerce gives call center representatives the functionality they need to service and upsell cross-channel customers, see training on IBM Sales Center customizations on IBM PartnerWorld, note: for IBM Business Partners only
- Cross-channel Order Processing provides cross-channel business processes to efficiently serve customers, contact-center representatives, gift registrants, distribution channel partners and others. Interfaces integrate with external systems such as POS, kiosk, enterprise resource planning (ERP) and fulfillment systems (Multi-channel order management).
- Workspaces and Attachments
- E-mail Template Editor
- Auctions
- Sales Catalogs
- Collaborative Content Management
The V6 Enterprise version includes also the following features:
WebSphere Commerce Developer V6 includes:
- Development database (A Cloudscape database) that is pre-configured to work with WebSphere Commerce and has all of the starter store archives pre-published. Also supports DB2 and Oracle as the development database.
- Rational Application Developer providing an open, comprehensive development environment for building dynamic e-business applications and Web services specifically for WebSphere Commerce:
- Roles based development
- WSDL design
- Schema design
- Service skeleton and proxy generation
- Interactive Service Explorer
- UDDI search and publish capability
- Local and remote WebSphere unit test
- Test case generation
- WS-I conformance testing
- WebSphere Application Server V6.0 providing a premier J2EE and Web services application platform to help build, run, integrate and manage dynamic business applications.
- Tools and plug-ins:
- Enterprise bean conversion tool
- JSP batch compiler
- WebSphere Commerce JSP viewer
- Optimistic Locking plug-in validating that CMP entity beans can use optimistic locking and migrating EJB projects to use optimistic locking
- Starter Stores facilitating quick and easy online store modification to include those WebSphere Commerce features they want to present to their customers.
- Enhanced store configuration services allowing Line-of-Business users to more quickly and easily modify the online store to include those WebSphere Commerce features they want to present to their customers with no IT involvement required.
- Store Creation Wizard provides for easy creation of hosted stores. Key Capabilities include:
- Store Profile
- Styles
- Store Files Mgmt
- Store Text
- Store Logo
- Extensive online help for application developers with API and command reference information, fully integrated into the development environment.
[edit] V6 Enhancements
The first business value pack (also called BVA1, BVA - Business Value Assesment) for WebSphere Commerce V6 has just been released to the general public. This includes enhancements to the WebSphere Commerce product including reference applications:
- Enhanced Search and Navigation
- Enhanced Web Analytics
- Back-end Integration Using SOA Enhancements (WebSphere Enterprise service bus and IBM WebSphere Process Server)
- Web Content Management and Merchandising
Announcement page:
InfoCenter V6:
Training on WebSphere Commerce 6.0 Enhancements on IBM PartnerWorld:
- WebSphere Commerce 6.0 Enhancements T3 - Replay Note: Requires IBM User ID and PW.
Download page:
- IBM WebSphere Commerce Enhancements for version 6.0 Note: Requires IBM User ID and PW.
[edit] Solutions
- Automotive: Automotive Dealer Collaboration Support critical business activities including parts and inventory replenishment, warranty claims management and collaborative communications.
- Electronics: Electronics Sales and Service industry solution customer-focused strategies, processes and tools designed to help increase loyalty, revenue and profit.
- Government: e-Government Portals Deliver portals that provide relevant, time sensitive information and self-service transaction capabilities to citizens, businesses, suppliers and employees
- Industrial: WebSphere Commerce for B2B and Channel Management Enhance B2B revenue and reach through closer, more responsive customer and partner relationships
- Retail:
- WebSphere Commerce for B2C and Multi-Channel Retailing Maximize loyalty and walletshare with a rich, seamless shopping experience across sales channels.
- WebSphere Integrated Multichannel Retailing industry solution Create competitive advantage and maximize profitable revenue by seamlessly integrating sales channels and touchpoints.
- Cross-industry: Strategic Sourcing and e-Procurement Reduce costs and cycle times across both direct and indirect spend categories.