Helpline
From Wikipedia, the free encyclopedia
- For the film, see Helpline (film).
A helpline was originally a telephone service which offers help to those that call. Now helplines are usually multi-media, offering access to information, advice or customer service via telephone, email, web or sms.
Famous british helplines include ChildLine, learndirect and The Samaritans.
Quitlines are helplines that offer advanced treatment for addiction and behavior change. Quitlines should not be confused with centralized call centers offering advice in a wide spectrum of fields for the purpose of receiving and transmitting a large volume of requests.
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