Gruen transfer
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In shopping mall design, the Gruen transfer refers to the moment when consumers respond to "scripted disorientation" cues in the environment. It is named for Austrian architect Victor Gruen (who disavowed such manipulative techniques) and lately popularized by Douglas Rushkoff.
[edit] Description
The consumer's decision-making consciousness subsides and he or she is more likely to make an impulse purchase because of unconscious influences of lighting, ambient sound and music, spatial choices, visual detail, mirrored and polished surfaces, climate control, and the sequence and order of interior storefronts, etc.
The effect is marked by a slower walking pace and glazed eyes.
