Genpact
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| Genpact | |
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| Type | Multinational |
|---|---|
| Founded | 1997 |
| Headquarters |  Gurgaon, India |
| Key people | Pramod Bhasin, President & CEO |
| Industry | Business Process Outsourcing |
| Revenue | $493 million (2005) |
| Employees | ~25,000 (2006) |
| Slogan | Global Business Impact |
| Website | www.genpact.com |
Genpact is the pioneer of BPO industry and the largest BPO company in India. It was formerly called GE Capital International Services or GECIS.
It is Headquartered in Gurgaon in India and has offices in China, Romania, Hungary, Mexico, UK and USA.
In the December 2004, GE announced that it has sold off its 60% stake in GECIS for $500 million to two equity companies, Oak Hill Capital Partners and General Atlantic Partners. Since then the company was renamed to Genpact.
Currently it employs more than 19,000 people in various locations. Pramod Bhasin is the President and CEO of Genpact.
Genpact alone has got 25,000 highly skilled associates. The process engineers and technology specialists speak 28 languages and have their services in different parts of the world like India, China, Hungary, Romania, Poland, Mexico, Philippines and also to the USA. The services cover different areas like Finance. Sales and marketing analytics, Supply chain, Finincial services, Aftermarket services, Collections and Core operations. They mainly have process in Finance and Accounting, Information technology and many more.
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[edit] Genpact Globally
Today Genpact has grown globally to different parts of the world. Starting from India.
[edit] In India
In India it operates from the following places like Gurgaon, Delhi, Hyderabad, Jaipur, Bangalore and Kolkata. The following operations takes place here in India. Finance and Accounting, Sales and Marketing Analytics, Customer Services, Financial Services Colletions, Supply chain and Information Technology.
[edit] In China
In China this is one of the largest Business Services and Technology Solutions. The company here in China employs over 1,750 People. It was established in the year June 2000. The Services are offered in Japanese, Chinese and Korean.They are as follows: Finance and Accounting, Customer Services, Information Technology and Supply Chain.
[edit] In Europe
Genpact has operations centers in Budapest, Hungary and in Bucharest, Romania.There are two facilities in the Hungarian capital it serve customers across Europe in 15 languages. The services are Finance and Accounting, Customer Services, Information Technology and Supply Chain.
[edit] Functions
Genpact has got various functions for various clients from various and different places. These help in expanding the breadth and depth of its product and service offering to its clients in different locations.They are:
[edit] Finance & Accounting
The Financial and Accounting Services aims at providing financial solutions that are customizable, effective, accurate.Their main focus is on Controllership and Six Sigma process management that helps in increasing the shareholder value and profitability to their clients. The services include:
Procure to pay
- Accounts Payable
- Fixed Assets Accounting
Record to report
Order to cash
- Billing Services
- Accounts Receivables
Planning & performance management
- Group Consolidation
- Planning & Performance
- Base Cost Reporting
- Cash Flow Analysis
- Manufacturing Finance
- Sales Analysis
Employee services
- Employee Services
- Hire to Retire
Treasury & tax
[edit] Customer Service
Genpact Global (formerly GECIS) has been at the forefront of customer service right from its inception in 1997 in India. It offers wide variety of industry verticals including Insurance, Consumer Banking & Retail Finance, Commercial Finance and Manufacturing Industries. The customer solutions are offered from its variuos Global operations in India, China, Hungary, Romania, Poland, Philippines and Mexico.
Consumer Banking & Retail Finance
- New Accounts Processing
- Inbound Customer Care
- Customer Account Management
- Account Origination and Selling
Commercial Finance
- Portfolio Customer Service
Insurance Industry
- New Business (Policy) Origination
- Post Issue Services
- Claims Processing
Healthcare Industry
- Online Service Support
- Warranty and Concession Services
[edit] Information Technology Services
Genpact IT Infrastructure solutions provides a different kinds of services.Planning, designing and implementing Organizational IT strategies and managing their mission-critical IT infrastructure are some of their various kinds. Today Genpact manages a lot of IT structures.
They manage:
- 6,000+ Servers.
- 5,000 + Routers and switches.
- 50 Firewalls/IDS.
- 10,000 Desktop firewalls.
- Scans 45,000 IP.
- support 230,000 end-users.
- handle 3 MM incidents annually.
Customers Businesses spread across the globe for Genpact as clients:
- Consumer banking & retail finance.
- Insurance.
- Information technology.
- Healthcare.
- Manufacturing.
- Aerospace.
- Media & broadcasting.
- Personal care.
Other Products & Services of Genpact IT structure includes
- End User Computing
- IT Infrastructure Consulting.
- IT Infrastructure Integration.
- IT Infrastructure Management.
[edit] Sales & Marketing Analytics
Genpact Sales and Marketing Analytics Solutions provide the right expertise and the experience your organization needs, to take the informed decisions at different stage in our life cycle.Sales and marketing analytics products comprise:
- Strategic Marketing Research.
- Database Marketing.
- Customer Relationship Management.
- Sales Force Effectiveness.
[edit] Supply Chain & Procurement
The Supply Chain & Procurement organizes the cost of effective flow and storage of materials, in-process inventory, finished goods and related information from point of origin to point of consumption, which leads to satisfy customer requirements. The customers are:
- Transportation (Air and Rail).
- Energy.
- Healthcare.
- Materials.
- Water.
- Industrial systems.
The other services are:
- Vendor Collaboration and Receipt Processing.
- Sourcing Execution / Operational Procurement.
- Strategic Sourcing / Sourcing Strategy and Analysis.
- Production Planning and Control.
- Supply Chain Analytics.
[edit] External links
- Genpact's website
- Genpact Revenue (pdf file)
