Cultural Intelligence
From Wikipedia, the free encyclopedia
Cultural Intelligence, Cultural Quotient or CQ, is a theory within management and organisational psychology, positing that understanding the impact of an individual's cultural background on their behaviour is essential for effective business, and measuring an individual's ability to engage successfully in any environment or social setting. First described by Christopher Earley and Elaine Mosakowski in the October 2004 issue of Harvard Business Review and gaining acceptance throughout the business community, CQ teaches strategies to improve cultural perception in order to distinguish behaviours driven by culture from those specific to an individual, suggesting that allowing knowledge and appreciation of the difference to guide responses results in better business practice.
CQ is developed through:
- cognitive means/ the head (learning about your own and other cultures, and cultural diversity)
- physical means/ the body (using your senses and adapting your movements and body language to blend in)
- motivational means/ the emotions (gaining rewards and strength from acceptance and success)
CQ is measured on a scale, similar to that used to measure an individual's intelligence quotient. People with higher CQ's are regarded as better able to successfully blend in to any environment, using more effective business practices, than those with a lower CQ.
