Conflict Resolution (The Office episode)

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The Office episode
"Conflict Resolution"

Michael attempts to resolve a conflict
Episode No. 27
Prod. Code 220
Airdate May 4, 2006
Writer(s) Greg Daniels
Director Charles McDougall

The Office Season 2
September 2005 - May 2006

  1. The Dundies
  2. Sexual Harassment
  3. Office Olympics
  4. The Fire
  5. Halloween
  6. The Fight
  7. The Client
  8. Performance Review
  9. E-mail Surveillance
  10. Christmas Party
  11. Booze Cruise
  12. The Injury
  13. The Secret
  14. The Carpet
  15. Boys and Girls
  16. Valentine's Day
  17. Dwight's Speech
  18. Take Your Daughter to Work Day
  19. Michael's Birthday
  20. Drug Testing
  21. Conflict Resolution
  22. Casino Night
List of all The Office episodes...

"Conflict Resolution" is the 21st episode of the second season of The Office (U.S. version). It was written by Greg Daniels and directed by Charles McDougall. It first aired on May 4, 2006.

[edit] Synopsis

Angela discovers she has not been invited to Pam's wedding. I.D. pictures are also being taken in the office, following Dwight's appointment as Honorary Security Advisor of the office park in "Drug Testing". Oscar complains to H.R. Director Toby about Angela's baby poster. When Michael overhears the discussion, he tells Toby he wants to try to resolve the conflict himself. Using a manual, he decides that Oscar will wear a T-shirt of the poster so that Angela can look at it but Oscar won't have to. He takes every other unresolved office complaint from Toby (by force) to try and resolve them himself with disastrous results ahead. Later on, Michael casually wonders why he has never had a complaint made to him, when Toby later explains to the camera that he is secretly archiving complaints every quarter, specifically aimed at Michael by the rest of the staff.

Pam hand-delivers her "save the date" to Angela. Michael starts reading the (confidential) complaints out loud in front of the office and the employees start feeling both angry and awkward at the complaints made by and against them. Pam is angry about a complaint against her for planning her wedding during office hours, which she blames Angela for making. After another prank by Jim when his security I.D. badge labels him as a security threat and his middle name is typed as "Fart" and not "Kurt", Dwight storms off and makes another complaint to Toby, but he discovers his complaints about Jim were never filed by Toby and just sat in a box under his desk. Dwight demands Michael take action against Jim. Shortly after, Dwight begins looking up potential job openings in other Dunder Mifflin branches to verbally taunt Jim (which seems to work by Jim's irritated facial expression).

Michael locks Dwight and Jim together in a room for a "cage match", where they're not allowed to leave until they come to an understanding. As Jim explains each prank he pulled on Dwight, he starts to realize how unfunny they are when they're listed back to back and feels regret at how he spends his time in the office. At this point, tensions are high in the office and no one speaks to one another. Michael tries to resolve them by getting the I.D. photographer to get a group shot of the staff. As Michael attempts to get one good group shot (at $20 a piece), Jim confesses to Pam that he actually registered the complaint about Pam's wedding planning. The following day, he leaves a message on Pam's voicemail stating he won't be in because he has a doctor's appointment in the city, but we see that he is actually seeing Jan for a sales position at another Dunder Mufflin branch in Stamford, Connecticut.

[edit] Trivia

  • The poster Oscar complains about was given to Angela by Toby in the Secret Santa swap in "Christmas Party".
  • The final scene in which Toby places the box of complaints on a shelf with hundreds of similar boxes is a nod to the final scene of Raiders of the Lost Ark. See Also: Government Warehouse: Plot device in Fiction
  • Roy's last name is finally revealed on the "Save the Date" card that Angela holds up to the camera: Anderson. This means that if Pam decided to take his last name in their marriage, her name would be Pamela Anderson.
  • Creed's turning to his side after having his picture taken suggests that he has had run-ins with the law.

[edit] External links