Compass (consulting)
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Compass is an independent global business and management consulting organization. Its motto: Fact Based Consultancy highlights its consulting services in strategy, performance improvement and business management based upon comparative analysis.
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[edit] History
Compass was founded in Sweden by Olof Söderblom and Thomas Blitz in 1980. Olof Söderblom pioneered the area of comparative analysis - the formation of complex models to allow the analysis of detailed performance metrics. Early clients were Volvo, L M Ericsson Data AB and SKF Dataservice, who submitted performance metrics to form the foundations of what is now a global database covering all aspects of IT and business operations
[edit] Facts and Figures
Compass delivers engagements worldwide, typically savings of over 17 percent of analyzed costs. Since 1980, Compass has delivered around 8,000 studies in 32 countries, saving clients over US $20 billion dollars in yearly costs from total costs (of areas analyzed) of over US $100 billion dollars. This has been sometimes referred to as the Compass Effect
[edit] Levels of Investment
The Compass Research and Development facility is based in Guildford, UK with additional centers of excellence in specific business disciplines worldwide. Compass sets a portion of annual revenues for ongoing R&D to ensure that the models, databases and knowledge bases remain consistent, relevant and leading operational practice and technology changes worldwide.
[edit] References
- Compass - Official global web site
- C.Gold, "Total quality management in information services -- IS measures: a balancing act", in Research Note, Ernst & Young Center for Information Technology and Strategy, 1992.
- Salle', Mathias. IT Service Management and IT Governance: Review and Comparative Analysis and their Impact on Utility Computing, Hewlett-Packard Research Labs, 2004.
- Drass, Kriss A. and Charles C. Ragin. Qualitative Comparative Analysis 3.0. Institute for Policy Research, Northwestern University, Evanston, Illinois 1992.
- OGC, IT Infrastructure Library - "Introduction to ITIL , 2005.
- itSMF, "IT Service Management, an introduction", 2004.
