Comparison of issue tracking systems

From Wikipedia, the free encyclopedia

This list may require cleanup to meet Wikipedia's quality standards.
This list is poorly defined, unverified or indiscriminate. Please help improve this list, prune it, or discuss it on the talk page.
This article has been tagged since December 2006.

This article or section may contain spam.
Wikipedia spam consists of external links promoting sites which exist primarily to sell goods or services, use objectionable amounts of advertising, or require payment to view the relevant content. If you are familiar with the content of the external links, please help by removing promotional links in accordance with Wikipedia:External links. (You can help!)

This article is a comparison of issue tracking systems.

System	Creator	License	Implementation language	User interface	Back end	Source code revision control system integration^[1]	Dynamic documentation integration/generation	Test planning integration	Customizable workflow	Unicode support
Alcea Fast Bug Track	Alcea Technologies, Inc.	proprietary	HTML/Java on all platforms	web, e-mail	flatfile or JDBC (MS SQL2000, Oracle, MySQL)	Visual SourceSafe, Perforce, CVS	online tutorials	TestSpec module	yes	yes
Argus	Thomas Mango	BSD	Java	web	PostgreSQL
AVS woodpecker issue tracker	AVS GmbH	proprietary	PHP	web	MySQL		Reporting: Integrated Charts and Reports		Yes
Cerberus Helpdesk	WebGroup Media LLC.	proprietary	PHP	web, e-mail	MySQL	CVS	knowledgebase		Yes
ClearQuest	IBM Rational	proprietary	Kernel: executables for several platforms. Hooks: Perl and Visual Basic	web, Windows client, e-mail	IBM DB2, Oracle, Microsoft SQL Server, Microsoft Access, Sybase SQL Anywhere,	ClearCase	Reporting: Integrated Charts and interface to Crystal Reports	Yes	Yes
DevTrack	TechExcel	proprietary	C++, C#, ISAPI	Windows client, web, e-mail, Web services	Microsoft SQL Server, MySQL, Oracle, Microsoft Access	CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase	Complete reporting engine.	Integrated with DevTest for test management	Yes
Jitbit Helpdesk	Jitbit Software	proprietary	ASP.NET 2.0	web, e-mail	Microsoft SQL Server					Yes
HelpSpot	UserScape	proprietary	PHP	web, e-mail	Microsoft SQL Server, MySQL, PostgreSQL
IssueTrackerProduct	Peter Bengtsson	ZPL	Python	web, e-mail
itracker		LGPL	Java	web, Eclipse plugin, Web service
ExoHelpDesk	ExoScripts	custom/free	PHP on all platforms	web, e-mail	MySQL		basic reporting	yes	yes	no
Liberum Help Desk	Doug Luxem	GPL	ASP	web	Microsoft SQL Server, Microsoft Access
Mojo Helpdesk	Mojo Helpdesk from Metadot Corp.	Online / hosted only	Ruby on Rails	Web, e-mail	RSS, API, Webservices
OTRS	OTRS GmbH	GPL	Perl	web, e-mail	DB2, MySQL, PostgreSQL, Oracle		auto FAQ generation			Yes
PHP Support Tickets		proprietary		web	MySQL
Public Folder HelpDesk for Outlook	Kalmstrom.nu	proprietary		Microsoft Outlook	Microsoft Access
Remedy Action Request System	Remedy Corporation	proprietary		thick Windows client, web, Web services	Oracle, Microsoft SQL Server, DB2, Informix, Sybase
Request Tracker	Best Practical Solutions LLC	GPL	Perl	web, e-mail, command-line	MySQL, PostgreSQL, Oracle	Subversion,CVS
ServiceCenter	Peregrine Systems	proprietary		web
Simpleticket	Spur	GPL	Ruby on Rails	web	MySQL, PostgreSQL	Subversion
Sinergia	GLR	GPL	C# ASP.NET	web	Microsoft SQL Server, Windows Workflow Foundation				Yes
SmarterTicket [1]	SmarterTools [2]	proprietary	Asp.net	web, e-mail	MySQL, MSDE, SQL Server		Knowledgebase, Reporting
Support Fusion	Support Fusion	proprietary	Asp.net	Web, E-Mail	SQL Server		Knowledgebase, Reporting, Auto FAQ Generation		Yes
SupportSuite	Kayako.com	proprietary	PHP	web, e-mail	MySQL, PostgreSQL, Oracle		auto FAQ generation
Teamwork (software)	Open Lab	proprietary, GPL	Java	web, e-mail	All relational (Hibernate)
VisionProject	Visionera AB	proprietary	Java	web (Hosted or installed version), e-mail	Microsoft SQL Server, MySQL		Reporting, knowledgebase, suppport center		Yes	Yes
Web Help Desk	MacsDesign Studio, LLC	proprietary	Java	web, e-mail	OpenBase, FrontBase, MySQL, Microsoft SQL Server, PostgreSQL, Oracle		auto FAQ generation
Bug-tracking systems
AceProject	Websystems, Inc	proprietary		web	Microsoft Access, Microsoft SQL Server
AVS woodpecker issue tracker	AVS GmbH	proprietary	PHP	web	MySQL		Reporting: Integrated Charts and Reports		Yes
Arctic	Olate Ltd	proprietary	PHP	web (installed on own server or hosted)	MySQL
Axosoft OnTime	Axosoft	proprietary	C#/.net	Web (Hosted or Locally Installed); Windows Client; Visual Studio .NET 2003/2005 IDE Integration; Email	Microsoft SQL Server Optimized	Perforce SCM; SourceGear Vault; Microsoft Visual Sourcesafe; Subversion	Yes,Built-in custom reporting engine	Yes - can be integrated with freely available SDK	Yes, unlimited # of workflow templates	Yes
Bee	Cloudburst	proprietary (subscription model)	Ruby	web	MySQL, Sqlite
BugSentry	IT Collaborate	proprietary
BugAware	Jackal Software	proprietary	ASP	Web (ASP Hosted or Locally Installed)	Microsoft Access, Microsoft SQL Server
BugTracker.NET	Corey Trager	GPL	ASP.NET/C# on Windows	web, e-mail	Microsoft SQL Server, SQL Server Express, MSDE		Integrated charts and reports		Yes	Yes
Bugzero	WEBsina Software	proprietary	Java	web, e-mail	MySQL, PostgreSQL, Oracle, SQL Server	CVS, Perforce	source control		Yes, per project	Yes
Bugzilla	Mozilla Foundation	MPL	Perl	web, e-mail	MySQL, PostgreSQL	CVS, Subversion, Perforce			No^[2]
Clarity	Korzh.com	proprietary	Java	web	File system	Subversion				Yes
Collaboa	Johan Sørensen	MIT License	Ruby on Rails	web	MySQL	Subversion
CVSTrac	D. Richard Hipp	BSD variant	C	web	SQLite	CVS, Subversion, GIT	integrated wiki
DITrack		BSD	Python	command line	Subversion repository
Eventum	MySQL AB	GPL	PHP	web, e-mail, IRC	MySQL	CVS
FIT	Alcea Technologies, Inc.	proprietary	HTML/Java on all platforms	web, e-mail	flatfile or JDBC (MS SQL2000, Oracle, MySQL)	Visual SourceSafe, Perforce, CVS	online tutorials	Test Spec template	yes	yes
FogBugz	Fog Creek Software	proprietary	ASP/VBScript on Windows, PHP on Mac and Linux	web, e-mail, RSS	Microsoft Jet, Microsoft SQL Server, MySQL	Visual SourceSafe, Perforce, CVS, Subversion, Vault				yes
Flyspray		LGPL	PHP	web, e-mail, Jabber	ADOdb
Gemini	Countersoft	proprietary	C#	web, e-mail	Microsoft SQL Server/MSDE, ASP.NET
JIRA	Atlassian Software Systems	proprietary	Java	web, e-mail, RSS	DB2, Firebird, HSQLDB, MaxDB, Mckoi, MySQL, Oracle, PostgreSQL, Microsoft SQL Server, Sybase	Clearcase, Accurev, Perforce, CVS, Subversion	Atlassian Confluence (enterprise wiki)	plugins	Yes
Mantis Bugtracker	Victor Boctor	GPL	PHP	web, e-mail	MySQL	CVS, Subversion note	Auto Changelog, Integrated Wiki (DokuWiki)	TestLink	Yes
Quality Assurance Studio - Problem Tracking and Reporting (QAS.PTAR)	OBJENTIS Software Integration GmbH	proprietary	IBM Lotus Notes	web, e-mail, groupware	IBM Lotus Domino or SQL Database (DB2, Oracle ...)			Yes	Yes
Roundup	Ka-Ping Yee, Richard Jones	MIT (ZPL v 2.0 for the template system)	Python	web, e-mail	SQLite, MySQL, PostgreSQL
Scarab	Tigris.org	Apache-style license	Java	web	MySQL, PostgreSQL, Oracle^[3]				Yes ^[4]
Serena - TeamTrack	Serena Software	proprietary	C++	web	Oracle, DB2, Sybase, Microsoft SQL Server, Microsoft Access
StarTeam	Originally Starbase Corporation, currently Borland	proprietary	Java, C++, others	6 varieties of custom client (Java IDE, command line, integrated into various Borland IDEs, custom SDK clients, Visual Studio client)	Microsoft SQL Server recommended, Oracle, DB2 supported	custom		Borland provides full suite
TestDirector	Mercury Interactive	proprietary		Internet Explorer		no		included
TestTrack Pro	Seapine Software	proprietary		web; Windows, Mac OS X, and Linux clients	Native Cross Platform Database, MySQL, Microsoft SQL Server, Oracle	Surround SCM, Visual SourceSafe, ClearCase, PVCS, Perforce, CVS, StarTeam, SourceOffSite Classic	Integrated charts and reports, external reporting supported through ODBC interface	Yes, with TestTrack TCM	Yes	Yes
Trac	Edgewall Software	BSD variant	Python	web	SQLite, PostgreSQL, MySQL	Subversion (built-in), Darcs, Bazaar-NG, Mercurial, Perforce	integrated wiki			Yes
Track+	Trackplus	proprietary	Java	web, e-mail	Firebird, Hypersonic SQL, InterBase, Microsoft SQL Server, MySQL, Oracle, PostgreSQL	CVS, Subversion
TrackStudio Enterprise	TrackStudio	proprietary	Java	web, e-mail	HSQLDB, Firebird, Microsoft SQL Server, MySQL, DB2, ORACLE, PostgreSQL	CVS, Subversion	Integrated reporting, charts, export to PDF, Excel, CSV, XML, MS Project		Yes, multiple workflows per project	Yes
Unfuddle	Subventurate LLC	proprietary	Ruby on Rails	web, e-mail	MySQL	Subversion (web-based and over SSL)	integrated blog, source control and project management tools